Hosted IVR

If your Interactive Voice Response is well-designed, your customers will love you for it. No long menus - Bliss!

Want to End Customer Frustration?

You may have the best products, excellent services and wonderful agents. But is your business being undermined by a badly-performing IVR?

At Eckoh, companies sometimes tell us: 'Don't talk to me about our IVR - it never works!' The frustration doesn't just come from customers. Teams across contact centres feel held back too.

But it doesn't have to be that way! Running correctly, IVRs can save time, money and effort for you and your customers. Done badly, then you're constantly going through hoops trying to make it work.

Hosted IVR

Transform What You Have or Make a Fresh Start

If you want to implement a new IVR or modify a current IVR application, we can help. At Eckoh, we've been building and hosting IVRs for over 20 years. We help you to meet growing pressures in areas such as the need to:

  • Reduce costs
  • Improve efficiencies
  • Decrease customer wait times
  • Improve customer satisfaction

Your IVR: Get it Right and Your Customers will Love You

Our experts and systems can reduce menu layers — to deliver a faster and more engaging customer experience.

Everyone is routed correctly and not sent 'around the houses' trying to find the right person to talk to. That means no more frustrated customers — and no more frustrated you.

Intelligent and Efficient Call Routing

Customer Identification and Verification

Customer General Enquiry Information

Our IVR Uses Speech Recognition or Touchtone

  • Services that integrate seamlessly across all contact channels such as live agents, SMS, email and chat.
  • Front of call data collection and/or Identification and Verification.
  • Call routing using keypad or speech recognition.
  • Personalisation for returning callers based on their previous requests.
  • Intelligent natural language speech in over 79 languages and call-routing application to multiple destinations.
  • Detailed analysis and reporting for all our multi-channel services.