Eckoh plc (AIM: ECK), has secured a ten-year contract worth a minimum of £11 million to provide a suite of self-service applications to a large tier 1 UK telecoms operator.
The contract, secured in partnership with a Channel Partner, is expected to lead to increased market expectations for the next financial year and beyond.
As part of the agreement, Eckoh will deliver a range of advanced speech recognition applications, of which the most significant is EckohASSIST, to enable customer queries to be handled more quickly and efficiently than through the legacy touchtone services. The initial services are expected to go live in spring 2014.
EckohASSIST enables all inbound calls to be answered with an automated greeting that simply asks the caller 'how can I help you?' and then allows them to verbally respond in a completely natural manner. If it is difficult to confirm the caller's requirement automatically, the spoken audio is streamed instantly to a 'hidden' contact centre agent who can classify the call manually and assist the service.
Nik Philpot, Chief Executive Officer at Eckoh, commented:
'Today's announcement represents a significant milestone for Eckoh as this is the largest single contract we have ever been awarded and will be delivered over the longest period. Securing this agreement clearly validates our strategy of investing in the development of key channel relationships and underpins our market leading position in providing complex speech recognition services.'
For more information, please contact:
Nik Philpot, Chief Executive Officer
Adam Moloney, Group Finance Director
Tel: 01442 458 300 www.eckoh.com