Social Media Monitoring

Want to know what customers are saying about you anywhere online?

What's Being Said About Your Brand on Social Media?

Which comments, photos and videos are getting a big response? Which areas of your customer service are being praised or complained about? Now there's a cost-effective way to find out, so you can respond faster.

Our award winning social media monitoring tool called 'Listening', powered by Klick2Contact, is a cost-effective way to find out what customers are saying about you. You can intervene promptly via social media or address issues within your business before anything has the chance to escalate and go viral.

Listening

How 'Listening' Works

The service provides you with real-time business intelligence. You can locate popular conversations and compare your buzz to that of competitors — and see what people are saying about their brands too.

Our Listening service also keeps track of everything spoken about your brand across all your social profiles at once. In fact, you can also use it to monitor news sites, blogs and RSS feeds.

All the findings are gathered and presented in real-time on an agent console, so you can monitor and evaluate your presence and performance, responding as you see fit.

Key Benefits

  • Listen across social media, news sites, blogs, forums and more in 160 languages
  • Monitor your brand, senior executives, competitors and your industry
  • Discover trends, top conversations, photos and videos
  • Identify fans, influencers and their demographics

Key Features

  • See the Big Picture — Get a 360° view on the performance of your social campaigns, online reputation and social profiles in real time.
  • Listen Widely — Monitor conversations on social channels and millions of websites covering news, blogs and forums across all countries in over 160 languages.
  • Cut through the Noise — Track down all relevant conversations about a brand, product, competitor and industry.
  • Go as Deep as You Want — Use our standard analytics, or slice and dice the data to create customised dashboards based on what’s important to you.
  • Get the Full Flavour — Identify sentiment, fans and influencers, demographics, photos and videos.
  • Become an expert — Full training is provided for your agents.

Our Listening Service is a Great Fit with Social Agent

With Social Agent, also powered by Klick2Contact, every Tweet, Facebook posting or community and forum comment is brought into one place. You can also integrate email and smart ticketing. That way, all important customer interactions can be managed efficiently. You can delight customers by the speed at which you respond to their comments.

Our Listening Service is a Great Fit with Social Agent

With Social Agent, also powered by Klick2Contact, every Tweet, Facebook posting or community and forum comment is brought into one place. You can also integrate email and smart ticketing. That way, all important customer interactions can be managed efficiently. You can delight customers by the speed at which you respond to their comments.