End of Life Doesn’t Mean End of Avaya Support
Many organisations have stuck with trusted, older communications systems, including Avaya and Nortel infrastructure, to stay competitive in the marketplace and maintain high levels of business performance. Given the importance of these systems, it’s vital to keep them operating.
However, when manufacturers end support for their systems, initially it looks like a costly problem. But it does not need to mean end of life. Eckoh’s experts can support your legacy contact centre technology into the future.
Eckoh Avaya Support – A Real Alternative
Eckoh can help by providing a third party support solution that provides better support and reduces your total cost of ownership.
We provide 24 x 7 x 365 support for IVR products such as IR and AVP, and legacy IVR products from Nortel and Conversant, as well as Avaya switches and CTI components. We build VoiceXML applications for deployment on IVR systems, and assist with migration to or from solutions.
Eckoh’s media gateway FlexxGate has been tested rigorously with Avaya solutions, giving you reassurance that your deployment will be tightly integrated and seamless. Today Eckoh customers are using FlexxGate to convert H.323 to SIP, T1 and E1 to VoIP, and integrate non-Avaya IVR platforms to Avaya IP switches.
With certified support engineers, and a very close working relationship with Avaya, Eckoh is able to support and advise on a wide range of support solutions. Our aim is to help you get the best out of your solution, whatever your needs:
- Maintaining legacy products and optimising their performance
- Providing expertise to migrate to VoiceXML, SIP or other technologies without compromising day-to-day operations
- Advising on products and alternatives, as an independent third party expert
Support Saves You from Frustration
- Being pushed into going to the “next” version
- Being surprised by spiralling maintenance & support costs
- Not getting the level of service/interest you once did
- Having to consider a complete “fork lift” replacement the business cannot afford
- Being told by the vendor, “Upgrading is the only option”, when there is a real alternative from Eckoh
99% Customer Retention
...and no-one has ever gone back to their original provider.
Our Essential Support Services
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