Convergys Support

Do you want to make the most of your Convergys platform —even if the vendor says your platform is end of life? Eckoh can help. And our expert support could save you 30-50%.

End of Life Doesn’t Mean End of Convergys Support

A number of organisations now face a challenge as to the best strategy in relation to their legacy Convergys platforms. Making the most of the existing Convergys technology and sorting out long-term support are two of the most common problems – but by no means the only ones.

When manufacturers end support for their systems such as Convergys, initially it looks like a costly problem. But it does not mean end of life. Eckoh can discuss practical options and their financial impacts. We are experts in supporting legacy contact centre technology, such as Convergys.

Convergys

Convergys: Optimising and Extending End of Life

We can optimise existing deployments to improve performance or better align them with the way you do business. We provide Convergys Support and Intervoice support for legacy IVR, CTI, and PBX systems, even if they are beyond the manufacturer’s end of life. You don’t have to rip out entire systems because they have been superseded or seem too complex or too big to manage.

Convergys: Muddy Waters

With some manufacturers the decision making picture is also complicated by their new models and designs being built as Cloud-only solutions, where your existing premises equipment is viewed as obsolete. This means that an “upgrade” actually involves changing your strategy to a Cloud-based solution that also requires a potentially expensive rewrite of every application. Not only does this reduce the value of your previous investment in applications, but means you are in effect paying twice. It also creates a new series of risks.

Saving You Money

Convergys Support

  • On average we cost 30% to 50% less than existing maintenance contracts
  • There is NO upcharge for service levels, every Eckoh customer is Premier class
  • We eliminate charges for “shelf-ware”, “vaporware” application fees, virtual office, level management. We only charge for what needs supporting – giving you lower pricing

Applications

  • We help to maximise the value of your existing investment in applications
  • We can also produce new applications at a lower cost

Eckoh Service Levels

  • There is only one level of Eckoh support – Superior and Inclusive Premier Level Support
  • Premier level plus+++ Support at less than the vendor’s basic support price
  • No End of Life issues, we extend the life of your systems
  • Our support even covers application and message changes and breadth of Infrastructure

Your Support Resources

Essential Support Services

See how our support takes away frustration, saves time and reduces cost.

Third Party Support Guide

Your essential guide to third-party support services for contact center technologies

Our Managed Service Offer

Hundreds of major companies rely on us to provide world class support and service.