Development and Support for Genesys Products
As a Genesys support partner, Eckoh can often prove to be far more cost effective and deliver development faster than other organisations.
We provide complete Genesys support and solutions based on Genesys Voice Portal as well as Genesys Framework/CIM. We can also optimise existing Genesys CTI and Genesys IVR deployments to improve performance or better align them with the way you do business.
Complete Genesys Support Solutions
We’ve consistently solved customer issues utilising the Genesys support product suite. We’ve deployed the full range of Genesys support products across many contact centres, large and small. We’re experts at solving Genesys problems, reducing costs and creating great caller satisfaction.
Keeping Genesys products working at their best can present major challenges because such an advanced solution is inevitably complex to manage, upgrade and fine tune.
With our Genesys experts, you can make substantial gains:
- Dramatically simplifying Genesys administration
- Equipping agents with an advanced and cost-effective desktop
- Understanding the Genesys 8 or Cloud upgrade path
- Getting access to Genesys resources when and where you want them
- Avoiding having to upgrade Genesys systems just because to their age
Your Support Services
Our Essential Support Services
See exactly how our support takes away frustration, saves you time and reduces cost.
Third Party Support Guide
Your essential guide to third-party support services for contact center technologies
Our Managed Service Offer
Hundreds of major companies rely on us to provide World class support and service every day.