Genesys Support

Do you have the entire Genesys suite or some key components? Either way, we can partner with you to provide expert development and support resources that can save you time and money.

Development and Support for Genesys Products

As a Genesys support partner, Eckoh can often prove to be far more cost effective and deliver development faster than other organisations.

We provide complete Genesys support and solutions based on Genesys Voice Portal as well as Genesys Framework/CIM. We can also optimise existing Genesys CTI and Genesys IVR deployments to improve performance or better align them with the way you do business.

Genesys Support

Complete Genesys Support Solutions

We’ve consistently solved customer issues utilising the Genesys support product suite. We’ve deployed the full range of Genesys support products across many contact centres, large and small. We’re experts at solving Genesys problems, reducing costs and creating great caller satisfaction.

Keeping Genesys products working at their best can present major challenges because such an advanced solution is inevitably complex to manage, upgrade and fine tune.

With our Genesys experts, you can make substantial gains:

  • Dramatically simplifying Genesys administration
  • Equipping agents with an advanced and cost-effective desktop
  • Understanding the Genesys 8 or Cloud upgrade path
  • Getting access to Genesys resources when and where you want them
  • Avoiding having to upgrade Genesys systems just because to their age


Your Support Services

Our Essential Support Services

See exactly how our support takes away frustration, saves you time and reduces cost.

Third Party Support Guide

Your essential guide to third-party support services for contact center technologies

Our Managed Service Offer

Hundreds of major companies rely on us to provide World class support and service every day.