NICE Support

If your vendor declares your technology to be end of life, don't despair. Eckoh can provide world-class third party support to save you money and provide an exceptional level of service.

NICE: End of Life Doesn’t Mean End of Support

Many businesses have stuck with trusted, older communications systems, such as NICE, to stay competitive in the marketplace and maintain high levels of business performance. Keeping these systems working reliably is essential, given the important role they play.

So when manufacturers end support for their systems, this can seem like a costly problem that looks set to disrupt your operations. But here's the good news — Eckoh has a cost-effective answer for your organisation.

NICE Support

NICE: The Third Party Support Alternative

Eckoh are experts in supporting legacy contact centre technology.

We can help by providing a third party NICE support alternative that, in all cases, provides better support, while reducing your total cost of ownership.

Our experts can provide the right support, whether it’s your IVR, ACD, Dialer or Call Recorder. That way, you can drive the maximum value from your systems while keeping them stable.

NICE: We Can Handle Range and Complexity

Unlike technology vendors, Eckoh occupies a unique position in supporting the platform and applications throughout the enterprise, regardless of the manufacturer.

We can help you to fix any contracted problems and we can take responsibly to resolve any interfaced solutions, such as Web Services/CTI/PBX.

How Eckoh Can Help With NICE Support Today

Our NICE support solution provides long-term value that's clearly defined and easily understood.

  • We provide 24 x 7 x 365 NICE Support as standard:
  • Every case is treated as a Level 1 priority
  • First call response is with a skilled Eckoh engineer
  • Proactive monitoring detects issues before they become problems
  • You can optimise your systems to run at full efficiency
  • Our service includes 2 x 6 monthly on-site preventative visits

Our Clients Have Total Confidence

In 12 years of providing our support service to our clients, no-one has ever gone back to their original provider. We offer quality support and
typical cost savings of between 30-40%

Your Support Resources

Our Essential Support Services

See exactly how our support takes away frustration, saves you time and reduces cost.

Third Party Support Guide

Your essential guide to third-party support services for contact center technologies

Our Managed Service Offer

Hundreds of major companies rely on us to provide World class support and service every day.