Nuance Support

Keep benefiting from your Nuance TTS system — long after official support has ended. Eckoh can provide ongoing expert support that saves you 30-40%.

Nuance TTS: Is Your System Officially 'End of Life'?

Nuance TTS and other legacy communications systems help many organisations to stay competitive in the marketplace and maintain high levels of business performance. Keeping them operating reliably is essential. But when vendor support ceases, businesses can face a major problem over what to do next.

Fortunately, 'end of life' support doesn't have to mean the end of your Nuance TTS system. Eckoh can help. We provide a third party support alternative that gives you better support, while reducing your total cost of ownership.

Nuance Support

We Provide a Cost-Effective Alternative

Unlike technology vendors, Eckoh occupies a unique position in supporting both platform and applications throughout the enterprise, regardless of the manufacturer.

Whether it's your IVR, ACD, Dialer or Call Recorder, Eckoh can provide support. We can also take responsibly to resolve any interfaced solutions, such as Web Services/CTI/PBX.

Nuance TTS Support Gives You More

We can provide you with exceptional support:

  • 24 x 7 x 365 as standard
  • Every case is treated as a Level 1 priority
  • First call response with a skilled Eckoh engineer
  • Proactive monitoring – detecting issues before they become problems
  • The ability to optimise your system to run at full efficiency
  • 2 x 6 monthly on-site preventative visits

Clients Value Our Services

In 12 years of providing our support service, no-one has come to Eckoh for Nuance TTS support and then gone back to the original provider. As well as providing excellent support, we typically enable our clients to save 30-40%.

Your Support Resources

Our Essential Support Services

See exactly how our support takes away frustration, saves you time and reduces cost.

Third Party Support Guide

Your essential guide to third-party support services for contact center technologies

Our Managed Service Offer

Hundreds of major companies rely on us to provide World class support and service every day.