Tier Support

Keep using your Tier system, even when official support ends. You can get better support than you've experienced before, while reducing your total cost of ownership dramatically.

Get More Value from Your Tier System

Are you relying on a Tier legacy communications system to stay competitive in the marketplace and maintain high levels of business performance?

If so, you'll recognise the vital role these systems play and why having support services readily available to keep them operating reliably is essential.

Tier Support

End of Life Doesn’t Mean End of Tier Support

When manufacturers end support for their systems, initially it looks like a costly problem. But there can be life beyond 'end of life'... and plenty of it, thanks to Eckoh.

We are experts in supporting legacy contact centre technology, including Tier systems. We go further too. In fact, you can expect better support than you've experienced before, while reducing your total cost of ownership.

Support: We Provide the Cost-effective Alternative

Unlike technology vendors, Eckoh occupies a unique position in supporting platforms and applications throughout the enterprise, regardless of the manufacturer.

We can provide support, whether it's your IVR, ACD, Dialer or Call Recorder. We can also take responsibly to resolve any interfaced solutions, such as Web Services/CTI/PBX.

Our clients value what we do. In 12 years of providing Tier support service, no-one has returned to their original provider. As well as providing excellent support, we typically enable our clients to save 30-40%.

Eckoh Tier Support Gives You More

We can provide you with exceptional Tier support:

  • 24 x 7 x 365 as standard
  • Every case is treated as a Level 1 priority
  • First call response with a skilled Eckoh engineer
  • Proactive monitoring – detecting issues before they become problems
  • The ability to optimise your system to run at full efficiency
  • 2 x 6 monthly on-site preventative visits

Your Support Resources

Our Essential Support Services

See exactly how our support takes away frustration, saves you time and reduces cost.

Third Party Support Guide

Your essential guide to third-party support services for contact center technologies

Our Managed Service Offer

Hundreds of major companies rely on us to provide World class support and service every day.