End of Life Doesn’t Mean End of VoiceGenie Support
Often there are great reasons why you need to keep your VoiceGenie system rather than upgrading. Perhaps it’s dependable, stable, cost-effective and meets your business needs for the foreseeable future?
But when vendor support ends, suddenly your business may face the prospect of having to pay for an expensive upgrade when it just doesn’t suit your own priorities.
Fortunately, you can avoid this scenario, thanks to expert third party VoiceGenie support from Eckoh.
VoiceGenie Support: The Third Party Alternative
Eckoh is an expert in supporting legacy contact centre technology like VoiceGenie. So when your system is declared “end of life” and support is set to cease, you can simply carry on.
We can help by providing a third party support alternative for VoiceGenie that provides better support, while at the same time reduces your total cost of ownership. Whether it’s your IVR, ACD, Dialer or Call Recorder Eckoh can provide support.
Support services and solutions for all kinds of infrastructure and software are one of the largest parts of our business today. And because our clients’ challenges come in all kinds of shapes and sizes, so do our VoiceGenie support solutions.
VoiceGenie Support: We Provide an Alternative Approach
Unlike technology vendors, Eckoh occupies a unique position in supporting platforms and applications throughout the enterprise, regardless of the manufacturer. Eckoh not only helps you fix VoiceGenie contracted problems, but we can take responsibly to resolve any interfaced solutions, such as Web Services/CTI/PBX.
Our VoiceGenie Support Gives You More
We can provide you with exceptional VoiceGenie support:
- 24 x 7 x 365 as standard
- Every case is treated as a Level 1 priority
- First call response with a skilled Eckoh engineer
- Proactive monitoring – detecting issues before they become problems
- The ability to optimise your system to run at full efficiency
- 2 x 6 monthly on-site preventative visits
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