Transition

There's a lot riding on every contact centre transition — especially the desire to enhance service levels, boost customer satisfaction and reduce costs.

Your Next Contact Centre Transition: How to Ensure Success

Contact centre technology rarely stands still for more than a few moments. Company re-organisations, end-of-life technology, growing competition and soaring customers expectations can all fuel the need for change. Meanwhile, technology vendors promise the answers and finance departments often try to curtail spending.

If you work in contact centre management, voice operations or IT, then you’re in the high-pressure business of satisfying a wide range of stakeholders using limited budgets.

It’s demanding and relentless. Contact centre transition in particular can cause a headache, especially if you’re trying to deliver major change while still keeping the lights on.

But Eckoh has the answers you need below.

Transition

Contact Centre Innovation

For the first time in history, consumers have better technology than the enterprises that serve them. Now we’ve found an effective way for companies to keep up.

Skilled Resources

Facing a shortage of contact centre professionals?
Thanks to Eckoh, you can get the skills you need to satisfy rising customer expectations and protect future revenues.

Tools

Want to blend new and existing contact centre technology seamlessly, saving time, cost and disruption?
Our leading tools give you the best results.

Take Control of Your Transition

Performing a contact centre transition can be overwhelming, especially if you’re also trying to maintain current platforms, manage minor upgrades, switch to new solutions including the Cloud or wondering how to be innovative by further optimising current solutions.

Attempting all of these at once and struggling to keep the business working as normal will almost certainly create headaches. To complicate matters, each vendor is pressing its own product roadmap, requiring unplanned and costly upgrades. But Eckoh has found a way through

Your Support Resource Guides

Our Essential Support Services

See exactly how our support takes away frustration, saves you time and reduces cost.

Third Party Support Guide

Your essential guide to third-party support services for contact center technologies

Our Managed Service Offer

Hundreds of major companies rely on us to provide World class support and service every day.