Want to Enhance Security and the Customer Experience?
Do you want your contact centre to deliver high-quality customer service and resolve customer disputes more easily? Do you want to ensure you meet FCA and PCI DSS compliance requirements when you record calls? And would you like to improve your training processes, call handling and productivity at the same time?
A fully-featured call recording solution can open the door to a wealth of business benefits that help to transform the customer experience —while keeping your customer card data secure.
PCI Call Recording for Compliance and Better Service
Eckoh's leading PCI Call Centre Recording solution can help you to achieve a wide range of goals in every phone-based area of your organisation — boosting quality, service and security.
What's more, our solution is fast to deploy, scales easily and is available on a pay-as-you-go basis with no hidden costs.
Good News for Your Customers
Measure the effectiveness of your agents' telephone conversations for training — and improve customer care
Great News for Your Business
- Improve agent productivity, reduce costs and generate more revenue
- Process FCA and PCI DSS compliant calls
- Resolve customer disputes faster, protect your reputation and save money
Why Choose Eckoh PCI DSS Call Recording?
PCI Security for Card Payments
Our proven solution works alongside the call recording system to block the recording of sensitive data whilst still recording a call. PCI DSS peace of mind guaranteed!
- Our solution is telecoms-neutral and will work with any telephone switch.
- Installing it will not interrupt your business — we'll do it remotely. And software updates included in your rental agreement.
- It’s scalable to fit the changing needs of your enterprise, from one to thousands of seats.
Greater Control and Performance
- Gives you total flexibility to decide how many calls, teams and agents to record.
- Set your own call evaluation criteria, playback calls anywhere, anytime and focus your training on the areas which need it.
- With efficient, easy-to-use search tools, you can retrieve calls fast, so your agents can get on with the job in hand.
- It sifts through large volumes of data so pinpointing specific calls is easy. Allowing you to immediately manage issues and provide great customer service.
- Our solution comes with no extra hardware requirements and our rental model has a low total cost of ownership. Just pay as you go.
- Flex the number of recording licences to match the needs of your organisation. Don't pay for excess capacity.
Add Extra Features: Optional Call Recording Modules
CallGuard - PCI DSS Payments
CallGuard enables agents to take card payments over the phone without seeing, hearing or speaking card data. It allows prevents card data from being stored on your call recording systems.
CallScore - Call Measurement Tool
Our call measurement module is perfect for staff training and assessment. Agents can self-assess and set their own call evaluation criteria, helping to focus training activities.
CallTag - Retrieve Call Information
Allows calls to be tagged with relevant information for quick and easy retrieval. Call tagging is an excellent way to mine business intelligence from your recorded calls.