× Globe

We notice that you’re on our UK site, the version that serves your region is the US Eckoh site.

Go to US site. Stay on UK site

Important COVID-19 update Read More

Blog

The latest thinking from Eckoh

Challenge #3: Despite self-service your customers still call

Tuesday, 03 December 2019 Engagement, Self-Service

Challenge #3: Despite self-service your customers still call
Despite offering great self-service tools to your customers, are your agents still handling too many calls? If customers are stuck in their old habits, they need a nudge.

Challenge #2 – Your self-service doesn’t have all the answers

Tuesday, 26 November 2019 Engagement, Omnichannel, Self-Service

Challenge #2 – Your self-service doesn’t have all the answers
Has your company deployed a self-service app for customers — but your contact centre is still getting a constant stream of calls? When this happens, there's only one thing to do.

Stop sending your customers away

Monday, 18 November 2019 Engagement, PCI DSS compliance

Stop sending your customers away
Not so long ago, we were excited about the amazing ROI that contact centres could expect from Web Chat. It hasn’t disappointed - the proof is out there. So what more can you expect once you can pay in chat too?

Challenge #1: Your agents are swamped with basic questions

Wednesday, 30 October 2019 Contact Centre, Engagement

Challenge #1: Your agents are swamped with basic questions
Are your contact centre agents getting swamped with repetitive low-value questions — preventing callers with bigger issues from getting through? If so, it's time to take action.

Cyber Security Month: Beware emerging tech's dark side

Monday, 21 October 2019 PCI DSS compliance

Cyber Security Month: Beware emerging tech's dark side
Consumers adore new technology — but criminals love it too. So what safety principles should innovative companies be taking to heart during October, European Cyber Security Month?

Cyber Security Month: How clean is your contact centre?

Wednesday, 09 October 2019 Contact Centre, PCI DSS compliance

Cyber Security Month: How clean is your contact centre?
Cyber Security Month aims to teach 'cyber hygiene' tips to consumers— but companies need to scrub up too, because contact centres can have dark corners where fraud festers.

Ouch! Is your PCI DSS solution a bad fit?

Tuesday, 10 September 2019 PCI DSS compliance

Ouch! Is your PCI DSS solution a bad fit?
Imagine wearing a pair of flip-flops on a mountain hike! For contact centres, selecting the wrong secure payment solution can prove just as uncomfortable — and have painful consequences.

Is your PCI DSS strategy killing your agility?

Tuesday, 13 August 2019 Contact Centre, PCI DSS compliance

Is your PCI DSS strategy killing your agility?
Contact centres must protect customer card data — but the wrong PCI DSS strategy can hold back your business. Sometimes, only a security rethink will give you the freedom to thrive.

PCI DSS - are you playing whack-a-mole and losing badly?

Tuesday, 30 July 2019 Contact Centre, PCI DSS compliance

PCI DSS - are you playing whack-a-mole and losing badly?
Is your contact centre protecting customer card data with expensive sticking plasters? If so, then don't be surprised if fraudsters tear through. You'll need a radical rethink to stop criminals.

Contact centre safe from fraud? Think again

Thursday, 11 July 2019 Contact Centre, PCI DSS compliance

Contact centre safe from fraud? Think again
Contact centre crime is on the rise — but the big scandal is the time and money being wasted on tackling it the wrong way. Put simply, organisations need a new strategy, fast.

PSD2 & SCA: How can we save online sales?

Wednesday, 19 June 2019 PCI DSS compliance

PSD2 & SCA: How can we save online sales?
Will your online sales nosedive when PSD2 and SCA hit home? The fears are real. But it's possible for merchants to prevent carts from getting abandoned — and even grow their business.

PSD2 & SCA: What do we need to know, right now?

Tuesday, 11 June 2019 PCI DSS compliance

PSD2 & SCA: What do we need to know, right now?
New EU regulations affecting electronic payments are about to impact UK consumers. But what will PSD2 and SCA mean for merchants — and what do they need to know?

Executive Insight - continuous customer service from Omnichannel to Omnipresent

Thursday, 14 March 2019 Engagement, Exec Insight, Experience Portal

Executive Insight - continuous customer service from Omnichannel to Omnipresent
Ashley Burton, Head of Product at Eckoh identifies the underlying trends that will keep contact centres one step ahead.

De-scoping your contact centre - what vendors won't tell you.

Monday, 11 March 2019 PCI DSS compliance

De-scoping your contact centre - what vendors won't tell you.
How many customer payment channels do you have today? Securing all of them to PCI DSS standards can sometimes prove tricky.

Don't let your IVR be a victim of bad publicity

Tuesday, 05 March 2019 Engagement, Self-Service

Don't let your IVR be a victim of bad publicity
Bad publicity is most definitely something to avoid. But the website GetHuman.com could be easily titled “ExposedIVRs.com.” because it lists more than 8,000 companies in 45 countries.
<<  1 2 [34 5 6 7  >>  

Latest Blog Items

Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

Interactive quiz: Is your CX a winner or loser in the COVID-19 era? Four simple questions will help you find out, and show you what to do next. #contactcentre #CX #customerexperience #resiliency bit.ly/3bje2qM
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Eckoh wins a six-year Capita and TfL contract renewal worth £4m to provide services to the Congestion Charge as well as the new Ultra and Low Emissions Zone project. bit.ly/30UoGRo #securepayments #contactcentres
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Planning to retain some of your home working agents when your contact centre moves back to the office? bit.ly/30sDSEU #securepayments #ContactCenter

  • icon facebook
  • icon twitter
  • icon linkedin
  • icon youtube