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The latest thinking from Eckoh

PODCAST: Fancy increasing sales, CSAT and productivity?

Thursday, 06 December 2018 Omnichannel

PODCAST: Fancy increasing sales, CSAT and productivity?
Listen to our podcast by Omnichannel expert, Ross Sampson. We talk about Omnichannel customer engagement because we believe that this is where, and how, businesses today are seeking to differentiate themselves.

Travel & Hospitality: 'experience' can make or break you

Tuesday, 27 November 2018 Engagement, Travel-Leisure

Travel & Hospitality: 'experience' can make or break you
Customers are spending more of their money on experiences, such as travel and hotels, and less on possessions. But are travel and hospitality companies taking full advantage?

How to create a business case for de-scoping your contact centre from PCI DSS audit

Friday, 02 November 2018 PCI DSS compliance

How to create a business case for de-scoping your contact centre from PCI DSS audit
Removing your contact centre from the scope of PCI DSS audit is a smart strategy we call it ‘de-scoping’. But how are you going to convince your business and senior management that it’s the right move?

PCI DSS compliance - Ten myths busted

Monday, 29 October 2018 PCI DSS compliance

PCI DSS compliance - Ten myths busted
Confused about PCI DSS compliance? It’s not surprising with the amount of different interpretations and myths circulating.

Be ‘always open’ for anytime customer service and reduce costs at the same time

Thursday, 25 October 2018 Self-Service

Be ‘always open’ for anytime customer service and reduce costs at the same time
Customer Self-Service has been shown to reduce costs in contact centres by as much as 20%, and Chatbots could increase that to 30%. Isn’t it time you considered adding this option to your contact centre?

Tackling the pain of switching contact centre vendors

Thursday, 25 October 2018 Contact Centre

Tackling the pain of switching contact centre vendors
Worried about facing the backlash from your current contact centre technology provider when you decide to move on? It’s becoming a common occurrence and it can put organizations off.

Make secure payments one of your USPs

Friday, 05 October 2018 PCI DSS compliance

Make secure payments one of your USPs
How can you translate growing consumer unease about data protection into a competitive advantage for your business? The answer can be summed up in two words: Secure payments.

Don’t let technology vendors hold you to ransom

Friday, 14 September 2018 Contact Centre

Don’t let technology vendors hold you to ransom
Many IT professionals feel that contact centre technology companies use their status as the manufacturer to ransom premium support charges.

Data breaches: embedding security is your secret weapon

Friday, 14 September 2018 PCI DSS compliance

Data breaches: embedding security is your secret weapon
The cost of data security breaches is rising - but few companies have realised that automation can help protect sensitive information and save them a fortune, according to a top report.

How insurers can turn toxic overnight

Monday, 10 September 2018 Insurance, PCI DSS compliance

How insurers can turn toxic overnight
Are UK insurance companies in danger of shooting themselves in the foot? Even the best of brands are at risk — if they get exposed in one vital area of customer care.

Is your mending getting in the way of great CX?

Monday, 10 September 2018 Engagement

Is your mending getting in the way of great CX?
Sometimes you just have to admit it. Something you bought a while ago that, at the time, had all the bells and whistles you wanted, is now not looking so new anymore. Perhaps there are patches covering gaps in the original product. Is it a bit frayed around the edges? The same could be true for your IVR.

Who are the culprits?

Monday, 10 September 2018 PCI DSS compliance

Who are the culprits?
Cardholder data can be exposed during agent-to-customer interactions, captured by call recordings, and stored within computer systems. But who’s at the heart of the fraud taking place?

What if your contact centre was a car?

Thursday, 06 September 2018 Contact Centre

What if your contact centre was a car?
Imagine, you buy a car and you buy a three-year care plan so all your servicing and repairs are covered. After three years you opt for an extended care plan for another two years - it's a bit more expensive, but the car is doing just what you need and you don't want to change.

Insurers how to de-risk your home-based agents.

Wednesday, 05 September 2018 Insurance, PCI DSS compliance

Insurers how to de-risk your home-based agents.
How can insurers boost their agility by hiring more home-based agents to handle calls without compromising data security? For forward-thinking companies there is an answer.

There may be trouble ahead

Wednesday, 05 September 2018 Contact Centre

There may be trouble ahead
When a vendor announces the end of support for a contact centre system or application you may feel the pressure to upgrade. But, going with the flow and upgrading brings its own set of risks. Here are some things to think about…
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Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

Eckoh’s Knowledge Base can also provide contact centre agents with consistent and correct information to relay to customers when they are uncertain of an answer – improving customer service and efficiency. bit.ly/2Ek8VHv #contactcentres #customerservice
Eckoh (@Eckoh)

Eckoh (@Eckoh)

For second to none third-party support for your #Avaya systems, you can trust Eckoh to deliver. We offer 24 x 7 x 36 first-rate support and can help extend the life of your technology, allowing you to upgrade when you're ready! bit.ly/2VO3B9x #contactcentres
Eckoh (@Eckoh)

Eckoh (@Eckoh)

The key to getting your Digital Transformation journey right is to understand the customer experience and match the technology to it, not the other way around. Eckoh can help you with this: bit.ly/2oX62ru #digitaltransformation #contactcentres #customerservice

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