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Engagement

Is the customer right?

Tuesday, 04 July 2017 Engagement

Is the customer right?
In the retail world, it's always tricky to second-guess what customers want and it's impossible to please everyone, all the time.

Seven ways to improve customer engagement

Tuesday, 23 May 2017 Engagement

Seven ways to improve customer engagement
Do customers feel as if they're up against an SAS assault course every time they interact with your organisation? Perhaps the really determined ones get through. But what happens to those who never complete their online orders or fail to get their questions answered?
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