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The latest thinking from Eckoh

Experience Portal

Nine things that bug you about PCI DSS compliance

Tuesday, 16 April 2019 Contact Centre, Experience Portal, PCI DSS compliance

Nine things that bug you about PCI DSS compliance
Compliance with the Payment Card Industry Data Security Standard (PCI DSS) helps companies to demonstrate they can process card payments securely and reduce card fraud.

Executive Insight - continuous customer service from Omnichannel to Omnipresent

Thursday, 14 March 2019 Engagement, Exec Insight, Experience Portal

Executive Insight - continuous customer service from Omnichannel to Omnipresent
Ashley Burton, Head of Product at Eckoh identifies the underlying trends that will keep contact centres one step ahead.

Skills on tap for contact centres in the utilities sector

Friday, 08 February 2019 Experience Portal, Utilities

Skills on tap for contact centres in the utilities sector
Utilities companies face a vexing challenge: What happens when their supply of contact centre employees runs dry? The predictions are worrying. But there is a solution.

Panto time! is your contact centre the fairest of them all?

Wednesday, 12 December 2018 Experience Portal

Panto time! is your contact centre the fairest of them all?
Does it feel like it's panto season in your contact centre every day? If so, then you need to find a fairytale ending — by taking a seat for 'Snow White and the Seven Personas' ...

How to thrive in travel & hospitality boom

Wednesday, 25 July 2018 Experience Portal, Travel-Leisure

How to thrive in travel & hospitality boom
Travel and hospitality is a booming sector world-wide. But how can existing players compete successfully against waves of agile start-ups, eager to plunder their market share?

Back to the future with shopping catalogues

Wednesday, 21 March 2018 Experience Portal, Retail

Back to the future with shopping catalogues
Shopping catalogues have an illustrious past. But today's catalogue businesses could learn a lot from their early forerunners — because they knew exactly how to delight radically different groups of customers, all at the same time.

How’s your contact centre coping with the snow?

Thursday, 01 March 2018 Experience Portal

How’s your contact centre coping with the snow?
Don’t give in to the weather – enable your agents to take Secure payments and serve customers from home

Is your contact centre the panto villain?

Wednesday, 06 December 2017 Experience Portal

Is your contact centre the panto villain?
Is your contact centre more of an Ugly Sister than a potential princess? If so, take action — before you hear the boos coming from customers.

Gearing up Your Call Centre for the Next Generation

Friday, 11 November 2016 Experience Portal

Gearing up Your Call Centre for the Next Generation
Millenials or ‘Generation Y’ (those born between 1980 and 2000) will form 75% of the working population by 2025 – yes, that’s less than a decade away.

Multi-Channel or Multi-Flannel?

Tuesday, 27 September 2016 Experience Portal

Multi-Channel or Multi-Flannel?
There’s been a lot of coverage in the customer service and contact centre media around companies being urged to ramp up multi-channel and omni-channel service for customers.

Omnichannel vs. Multichannel customer service

Friday, 13 November 2015 Experience Portal

Omnichannel vs. Multichannel customer service
In an age where technology is rapidly changing and evolving, so too does the terminology that is partnered with it. Often this terminology is unclear.

Latest Blog Items

Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

Is your contact centre protecting customer card data with expensive sticking plasters? If so, then don't be surprised if fraudsters tear through. You'll need a radical rethink to stop criminals. Read more: bit.ly/34BFL2m #PCIDSS #contactcentre
Eckoh (@Eckoh)

Eckoh (@Eckoh)

It's the week of the 2019 North America Community Meeting! You'll be able to find us exhibiting at booth #6 at the Vancouver Convention Center West, on September 17- 19th. #PCISSC #SecurePaymentSolutions events.pcisecuritystandards.org/vancouver-2019/
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Today your customer comes into contact with your business in new and exciting ways, which challenges how you provide good customer service. With Eckoh's Experience Portal, you can deploy #chatbots, #selfservice, automated payments, messaging and more: bit.ly/2JcdlSq

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