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The latest thinking from Eckoh

Omnichannel

Is your Chat or Chatbot a top performing salesperson?

Tuesday, 02 June 2020 Omnichannel, PCI DSS compliance, Self-Service

Is your Chat or Chatbot a top performing salesperson?
If you’re wondering how to get more sales or bill payments across the line, then the answer could reside with your Chat or Chatbot.

Are contact centre agents the only way to deliver customer service?

Wednesday, 27 May 2020 Engagement, Omnichannel, Self-Service

Are contact centre agents the only way to deliver customer service?
Are you ready to gear up to handling call volumes and managing customer expectations?

Chatbots – now's the time to take them seriously

Tuesday, 21 April 2020 Contact Centre, Omnichannel, PCI DSS compliance, Self-Service

Chatbots – now's the time to take them seriously
Chatbots are now being taken seriously because they support your agents, take secure payments and reduce queues.

Making friends with Chatbots

Tuesday, 31 March 2020 Engagement, Omnichannel

Making friends with Chatbots
It's suggested that we make friends with Chatbots because they never sleep. What else could they help you with?

Challenge #5: Help when purchasers wobble at the checkout

Tuesday, 11 February 2020 Engagement, Omnichannel

Challenge #5: Help when purchasers wobble at the checkout
Are your online customers getting cold feet on the final payment screen — and giving up? If so, there's an effective tool you can use to get them over line.

Challenge #4: Customers get stuck serving themselves

Tuesday, 14 January 2020 Contact Centre, Engagement, Omnichannel

Challenge #4: Customers get stuck serving themselves
If your customers hit problems that stop them from purchasing online or completing important information, can you step in heroically — and save the day? Every company needs a lifeguard.

Saving Christmas from the Contact Centre of Doom

Tuesday, 10 December 2019 Contact Centre, Engagement, Omnichannel, Self-Service

Saving Christmas from the Contact Centre of Doom
Dramatic news, just in from the North Pole: Christmas is under threat — from the Contact Centre of Doom. So what can be done? We sent our reporter, Holly Frost, to find out ...

Challenge #2 – Your self-service doesn’t have all the answers

Tuesday, 26 November 2019 Engagement, Omnichannel, Self-Service

Challenge #2 – Your self-service doesn’t have all the answers
Has your company deployed a self-service app for customers — but your contact centre is still getting a constant stream of calls? When this happens, there's only one thing to do.

Social media: why you should be all ears

Thursday, 21 February 2019 Engagement, Omnichannel

Social media: why you should be all ears
Social media is great for shouting about new products and services. But how well are you using it to listen to today's customers and engage with them on a personal level?

PODCAST: Chatbots – what’s there to be scared of?

Tuesday, 29 January 2019 Omnichannel

PODCAST: Chatbots – what’s there to be scared of?
Listen to the Ross Sampson discuss how Chatbots can bring real value to your contact centre.

PODCAST: Fancy increasing sales, CSAT and productivity?

Thursday, 06 December 2018 Omnichannel

PODCAST: Fancy increasing sales, CSAT and productivity?
Listen to our podcast by Omnichannel expert, Ross Sampson. We talk about Omnichannel customer engagement because we believe that this is where, and how, businesses today are seeking to differentiate themselves.

How to tame the Social Media monster

Thursday, 23 August 2018 Omnichannel

How to tame the Social Media monster
Social Media is the customer’s voice and your agents’ ears. But are you able to tame this powerful engagement channel - rather than letting it spin out of control? Now it's possible.

Save your customers from 'agent lucky dip' nightmare.

Wednesday, 15 August 2018 Omnichannel

Save your customers from 'agent lucky dip' nightmare.
When customers call your contact centre, is it a lottery whether they get the right answers? With one significant change, it's possible to make sure every customer gets exactly what they need and fast.

Web Chat: What else delivers nearly x20 payback?

Tuesday, 24 July 2018 Omnichannel

Web Chat: What else delivers nearly x20 payback?
When it comes to return on investment, the figures for Web chat are worth shouting about: For every pound you spend, you could earn close to 20. The proof is out there.

Why Web Chat agents are super-heroes

Wednesday, 11 July 2018 Omnichannel

Why Web Chat agents are super-heroes
When customers are about to abandon your website and hate the idea of calling your contact centre, then it's time to throw them a lifeline. Overwhelming research suggests that Web Chat is a powerful way to save sales and delight customers.
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Find out the critical next steps to ensuring security for your remote workers involving your people, processes and technology. #contactcentres #securepayments #eckoh bit.ly/2D7QLLx
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