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The latest thinking from Eckoh

PCI DSS compliance

Latest Data Breach: Why do companies still risk storing customer data?

Wednesday, 04 November 2015 PCI DSS compliance

Latest Data Breach: Why do companies still risk storing customer data?
With yet another high profile data breach hitting the headlines this week, it emphasises the absolute necessity for organisations to protect customer data...

'We don't ask for CV2 during phone payments.' Really?

Wednesday, 04 November 2015 PCI DSS compliance

'We don't ask for CV2 during phone payments.' Really?
I've probably been into a few hundred contact centres, and I continue to visit them regularly as part of my work. I am genuinely flabbergasted when I hear a version of this statement:

“We’re PCI DSS compliant!” Maybe, but are you still at risk?

Wednesday, 04 November 2015 PCI DSS compliance

“We’re PCI DSS compliant!” Maybe, but are you still at risk?
When questioned if their payment data is secure, a common merchant response is: “We are PCI DSS Compliant”. However, data breaches continue to make headlines.

Seven questions to ask when outsourcing your contact centre payments

Wednesday, 04 November 2015 PCI DSS compliance

Seven questions to ask when outsourcing your contact centre payments
If you take contact centre payments, you will most likely be looking for ways to protect your customers’ data and achieving PCI compliance.

Pause and Resume – How secure is it?

Monday, 02 November 2015 PCI DSS compliance

Pause and Resume – How secure is it?
Payment card fraud is rising by an alarming rate, especially where the cardholder isn’t present for the transactions. As a result, merchants are under increasing pressure to secure their payment channels.

What’s in a number? Tokenisation

Monday, 02 November 2015 PCI DSS compliance

What’s in a number? Tokenisation
Recently, Visa Europe launched its Private BIN (Bank Identification Numbers) range for organisations that want to create internal identifiers. These have the same format as Visa Primary Account Numbers (PANs) but will never be used in the ‘real world’. There are three main reasons to do this:
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Eckoh is attending #CustomerContactWeek, June 24-28 in Vegas! We will be showcasing our secure payment solutions! Visit us at booth 1312 to find out how we can transform your contact centre operations by delivering a better #customerexperience. customercontactweekdigital.com/events-custome…
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