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The latest thinking from Eckoh

Self-Service

Are your callers trapped inside the IVR that time forgot?

Tuesday, 09 August 2016 Self-Service

Are your callers trapped inside the IVR that time forgot?
Businesses get excited about rebrands, unveiling new websites, publishing ultra-elegant apps and attracting big followings on their social media channels.

Fine tuning your IVR can win you customers

Thursday, 28 July 2016 Self-Service

Fine tuning your IVR can win you customers
If you’re looking for new ways to improve customer service, then why don’t you look at refining your old ways? The phone channel is still a hugely important channel.
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Eckoh (@Eckoh)

Eckoh (@Eckoh)

Eckoh is attending the 2019 North America Community Meeting at the Vancouver Convention Center West on September 17- 19th. #PCISSC Come and find us at booth #6 to find out about our secure payment solutions for contact centers. events.pcisecuritystandards.org/vancouver-2019/
Eckoh (@Eckoh)

Eckoh (@Eckoh)

With #EckohPAY, all customers have to do is navigate through the Interactive Voice Response (#IVR) by asking ‘pay my bill please’ to securely enter their card details. This saves valuable customer and agent time and is PCI DSS compliant. Find out more: bit.ly/2WhIwnX
Eckoh (@Eckoh)

Eckoh (@Eckoh)

It can be difficult to talk customers through an online problem if you cannot see what it is. This is where Eckoh's co-browsing solution comes in! Contact centre agents and customers can share screens for better clarity and advice: bit.ly/2LZ6GzI #contactcentres

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