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Are your callers trapped inside the IVR that time forgot?

Tuesday, 09 August 2016 Self-Service

Are your callers trapped inside the IVR that time forgot?
Businesses get excited about rebrands, unveiling new websites, publishing ultra-elegant apps and attracting big followings on their social media channels.

Fine tuning your IVR can win you customers

Thursday, 28 July 2016 Self-Service

Fine tuning your IVR can win you customers
If you’re looking for new ways to improve customer service, then why don’t you look at refining your old ways? The phone channel is still a hugely important channel.
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Understanding a #customer's issue over the phone can be difficult without being able to see what they are experiencing, but with Eckoh's Co-Browsing solution, #contactcentre agents can view the customer's screen and can also share their own. bit.ly/2LZ6GzI
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Reassure your #customers that you care and will be in touch by deploying our Call-Back solution in your #ContactCentre. With Call-Back, you don't have to risk losing disheartened customers to your competitors. bit.ly/2LZ6GzI #calls

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RT @proactive_UK: $ECK Eckoh PLC 'open to an acquisition' as it sees new business growth hit record levels tinyurl.com/y33trxbw via @pro

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