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The latest thinking from Eckoh

Travel-Leisure

Travel & Hospitality boom: Keeping ahead of fraudsters

Tuesday, 15 January 2019 PCI DSS compliance, Travel-Leisure

Travel & Hospitality boom: Keeping ahead of fraudsters
The travel and hospitality market is growing fast but do airlines, travel agents, hotels and other operators have the right security to keep pace?

Travel & Hospitality: 'experience' can make or break you

Tuesday, 27 November 2018 Engagement, Travel-Leisure

Travel & Hospitality: 'experience' can make or break you
Customers are spending more of their money on experiences, such as travel and hotels, and less on possessions. But are travel and hospitality companies taking full advantage?

How to thrive in travel & hospitality boom

Wednesday, 25 July 2018 Experience Portal, Travel-Leisure

How to thrive in travel & hospitality boom
Travel and hospitality is a booming sector world-wide. But how can existing players compete successfully against waves of agile start-ups, eager to plunder their market share?

Travel agents - how to turn a PCI DSS headache to your advantage

Tuesday, 13 March 2018 PCI DSS compliance, Travel-Leisure

Travel agents - how to turn a PCI DSS headache to your advantage
While some travel agents will be dreading the arrival of new card payment rules in March, others will be looking forward to a business boost. So why all the smiles?

Travel agents: Why card payment rules could leave you out in the cold

Tuesday, 09 January 2018 PCI DSS compliance, Travel-Leisure

Travel agents: Why card payment rules could leave you out in the cold
A winter wind is howling through the travel industry — at exactly the time when travel agents want to be cashing in on summer bookings. So why the big chill?

Are you delivering great leisure experiences, but poor customer journeys?

Thursday, 27 July 2017 Engagement, Travel-Leisure

Are you delivering great leisure experiences, but poor customer journeys?
Considering that the hospitality, leisure and travel sector is all about seamless journeys and great, relaxing experiences how come providers in this sector are anything but.

Holiday fraud — could it happen to you?

Tuesday, 17 January 2017 PCI DSS compliance, Travel-Leisure

Holiday fraud — could it happen to you?
Booked your summer holiday yet? February is one of the busiest months of the year for booking trips. But, despite making every effort to avoid getting scammed, some consumers could still end up falling victim to fraud — in a way they'd least expect.

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Eckoh had an excellent performance in the year, with double digit revenue and profit growth as well as record order levels for a second year running. #contactcentres #paymentsecurity bit.ly/30NSO0U
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Find out about the 5 lessons learned from COVID-19 for contact centre resilience. bit.ly/3cPDxz3
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Want to get more sales or bill payments across the line, then the answer could reside with your Chat or Chatbot. #webchat #chatbots #securepayments #chatguard eckoh.com/chatguard

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