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Utilities

Skills on tap for contact centres in the utilities sector

Friday, 08 February 2019 Experience Portal, Utilities

Skills on tap for contact centres in the utilities sector
Utilities companies face a vexing challenge: What happens when their supply of contact centre employees runs dry? The predictions are worrying. But there is a solution.

Seven reasons why customer service and secure payments are vital for energy suppliers

Monday, 07 August 2017 PCI DSS compliance, Utilities

Seven reasons why customer service and secure payments are vital for energy suppliers
Despite recent headlines over price increases and supposed consumer apathy, energy suppliers continue to install meters at quite a pace.

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Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

With Eckoh's Web Chat solution, you can help multiple customers at once in real-time. Many customers prefer the immediacy of #webchat and many won’t buy if there is no chat available. eckoh.com/customer-engag… #customerservice
Eckoh (@Eckoh)

Eckoh (@Eckoh)

We are looking for an experienced senior Marketing professional to join our team in Hemel Hempstead as Head of Marketing. We offer a salary of £70,000 - £75,000, excellent benefits and a superb working environment! Apply today: bit.ly/2Je3Fb1 #careers #jobopportunity
Eckoh (@Eckoh)

Eckoh (@Eckoh)

𝗡𝗘𝗪𝗦: Eckoh comments on the recently released Verizon Payment Security Report 2019, which highlights the disappointing drop in PCI DSS compliance for the second year in a row. Compliance now stands at just 36.7% worldwide. Read more: bit.ly/2Kja1WW #PCIDSS #Verizon

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