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Utilities

Skills on tap for contact centres in the utilities sector

Friday, 08 February 2019 Experience Portal, Utilities

Skills on tap for contact centres in the utilities sector
Utilities companies face a vexing challenge: What happens when their supply of contact centre employees runs dry? The predictions are worrying. But there is a solution.

Seven reasons why customer service and secure payments are vital for energy suppliers

Monday, 07 August 2017 PCI DSS compliance, Utilities

Seven reasons why customer service and secure payments are vital for energy suppliers
Despite recent headlines over price increases and supposed consumer apathy, energy suppliers continue to install meters at quite a pace.

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Are you finding it difficult to find continued vendor support for your legacy #Aspect® systems? Eckoh is here to help and can save you 30-40% in support costs: bit.ly/2YqhzMp #contactcentre
Eckoh (@Eckoh)

Eckoh (@Eckoh)

With Eckoh's Experience Portal you can access all the engagement channels and payment solutions you need to truly transform customer engagement, protect customer data and achieve PCI DSS compliance: bit.ly/2JcdlSq #pcidsscompliance #contactcentre
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Call recording is increasingly required by many organisations to comply with regulations, for training purposes or for legal reasons. Eckoh’s solution offers a simple, PCI DSS compliant solution for #callrecording in #contactcentres. Find out more: bit.ly/2x9r7zE

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