Blog

The latest thinking from Eckoh

Utilities

Skills on tap for contact centres in the utilities sector

Friday, 08 February 2019 Experience Portal, Utilities

Skills on tap for contact centres in the utilities sector
Utilities companies face a vexing challenge: What happens when their supply of contact centre employees runs dry? The predictions are worrying. But there is a solution.

Seven reasons why customer service and secure payments are vital for energy suppliers

Monday, 07 August 2017 PCI DSS compliance, Utilities

Seven reasons why customer service and secure payments are vital for energy suppliers
Despite recent headlines over price increases and supposed consumer apathy, energy suppliers continue to install meters at quite a pace.

Latest Blog Items

Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

We were able to help Hayes Garden World increase conversion rates and optimise their customer service by providing them with our Call-Back and Co-Browsing solutions. With online sales increasing by 13%, they were very pleased with the results. Read more: bit.ly/2thqO3J
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Some companies have chosen not to migrate from their legacy Aspect® solutions over to the cloud, but this does not mean having to miss out on proper support. Eckoh offers affordable expert third-party support for your legacy #Aspect® systems: bit.ly/2EEVToD
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Final day of #BIBA2019! Come and visit us at stand C83. We would love to share insights and knowledge with you around secure payment solutions and call recording. #paymentsolutions

  • icon facebook
  • icon twitter
  • icon linkedin
  • icon youtube