Latest Blog Items
Friday, 06 December 2019 Twist or stick? It’s your choiceAlmost every business has legacy technology. It makes perfect sense to extending its life. But it can be a burden managing legacy systems that require specialist knowledge that may not be available from your original vendor or in your organisation.
Tuesday, 03 December 2019 Challenge #3: Despite self-service your customers still callDespite offering great self-service tools to your customers, are your agents are still handling too many calls? If customers are stuck in their old habits, they need a nudge.
Tuesday, 26 November 2019 Challenge #2 – Your self-service doesn’t have all the answersHas your company deployed a self-service app for customers — but your contact centre is still getting a constant stream of calls? When this happens, there's only one thing to do.