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The latest thinking from Eckoh

Alex Monaghan

Alex Monaghan

Presales Director

Alex has over 30 years’ experience in speech and communication technology. His contact centre, telecoms and secure payment knowledge will enable him to put together the best possible solution for our customers and provide honest, clear advice and support.

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Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

With Eckoh's co-browsing solution, your #contactcentre agents can mitigate customer frustration and confusion by sharing screens with them to identify their online issues promptly and direct them on how to overcome them. Find out more: bit.ly/2LZ6GzI #screenshare
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Eckoh's Hosted #IVR solution delivers Self-Service customer engagement tools across phone, web, mobile app and #chatbot. We also offer a Visual IVR solution to transforms customer smartphone engagement through additional visual information and prompts. bit.ly/2x9tFxL
Eckoh (@Eckoh)

Eckoh (@Eckoh)

When your #KnowledgeBase is used by a customer, they can use their own words to find answers to their questions without having to speak directly to an agent. It learns from usage, so it presents trending themes to match user searches or channel choice. bit.ly/2Ek8VHv

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