Latest Blog Items
Monday, 21 October 2019 Cyber Security Month: Beware emerging tech's dark sideConsumers adore new technology — but criminals love it too. So what safety principles should innovative companies be taking to heart during October, European Cyber Security Month?
Wednesday, 09 October 2019 Cyber Security Month: How clean is your contact centre?Cyber Security Month aims to teach 'cyber hygiene' tips to consumers— but companies need to scrub up too, because contact centres can have dark corners where fraud festers.
Tuesday, 01 October 2019 The Contact Centre of the Future - part 1 - CustomersWhat will the Contact Centre of the Future look like? In a five-part series, Ashley Burton, Head of Product at Eckoh, explores the radical changes ahead – starting with a new breed of customer that's emerging.