Latest Blog Items
Tuesday, 24 March 2020 Challenge #7: Saving customers from IVR maze miseryAre customers calling your contact centre, navigating your IVR and ending up in the wrong place? If so, there's a fast way to solve the problem painlessly.
Monday, 23 March 2020 Can compliance be a catalyst for transformation?In our latest webinar, Ashley Burton, Eckoh’s Head of Product, interprets the theme of ‘time to think bigger’ from a customer perspective and asks the question ‘can compliance be a catalyst for transformation?
Wednesday, 18 March 2020 How to make remote working secureConsidering enabling your agents to work remotely? If so, you’re probably most concerned with being able to maintain PCI DSS compliance and security.