Latest Blog Items
Wednesday, 19 February 2020 What if your contact centre was a car?Imagine, you buy a car and you buy a three-year care plan so all your servicing and repairs are covered. After three years you opt for an extended care plan for another two years - it's a bit more expensive, but the car is doing just what you need and you don't want to change.
Tuesday, 18 February 2020 Contact Centre of the Future Part 4 - PaymentsHow will customers make purchases via the Contact Centre of the Future? In the fourth part of our series, Ashley Burton, Head of Product at Eckoh, examines what's ahead for payments.
Tuesday, 11 February 2020 Challenge #5: Help when purchasers wobble at the checkoutAre your online customers getting cold feet on the final payment screen — and giving up? If so, there's an effective tool you can use to get them over line.