Posted inExperience Portal
Don’t give in to the weather – enable your agents to take Secure payments and serve customers from home
Just when your customers need you most your contact centre goes out of action. Maybe it’s the ‘beast from the east’ or a storm of another name but the outcome is that agents can’t get to the office, customers need you more than ever and your competitors could be sneaking the lead on you.
Your customers expect you to be there when they want you. They may need you for urgent assistance or just want to renew their road side assistance as bad weather hits. Your contact centre is the frontline of customer experience so if it’s not available your customers will go elsewhere. Getting them back is an uphill battle.
But, you don’t have to give in to the forces of nature. Why not enable your agents to work from home? Save them the tedious, risky and distracting journey to the office by providing them with an online portal so they can carry on delivering the same customer experience - no matter where they are.
With Eckoh’s hosted solution agents can…
- Eckoh’s Experience Portal – the weather proof solution
- Take Secure Payments - secure hosted and PCI DSS compliance payment solutions for automated Self-Service or Agent-Assisted secure payments as well as Alternative Payments – Apple Pay, Google Pay and PayPal over the telephone.
- Offer Self-Service - for Self-Service options for those that prefer to sort things out for themselves.
Engage via Omnichannel solutions - engage with the latest tools such as Chatbots and Web Chat, share your customers’ experience with Co-Browsing and Call-Back and keep on top of what they’re talking about on social media.
Simplify Agent Desktops - lighten your agents’ lives with all the tools they need presented in a unified desktop solution – no more logging on to multiple systems, just seamless, simple access.
What’s more our Third Party Support for contact centres means you don’t need to rip out existing technology, our third party support can help you extend the life of your contact centre platform until you’re ready to make the move.
Take a deeper look at any of these elements with our handy eGuides
- The Definitive Guide to PCI DSS compliance
- The Rise in CNP Crime in Contact Centres
- Omnichannel Engagement
- Self-Service - the right balance of tools
- Chatbots - Are they right for you?
- Having your Cake and Eating it
- Finding Third Party Support You Can Trust
Latest Blog Items
Tuesday, 10 December 2019 Saving Christmas from the Contact Centre of DoomDramatic news, just in from the North Pole: Christmas is under threat — from the Contact Centre of Doom. So what can be done? We sent our reporter, Holly Frost, to find out ...
Friday, 06 December 2019 Twist or stick? It’s your choiceAlmost every business has legacy technology. It makes perfect sense to extending its life. But it can be a burden managing legacy systems that require specialist knowledge that may not be available from your original vendor or in your organisation.
Tuesday, 03 December 2019 Challenge #3: Despite self-service your customers still callDespite offering great self-service tools to your customers, are your agents are still handling too many calls? If customers are stuck in their old habits, they need a nudge.