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The latest thinking from Eckoh

Nicky Hjerpe

Nicky Hjerpe

Nicky leads and delivers the integrated marketing strategy for Eckoh. She joined Eckoh in 2020 with over 20 years’ B2B technology marketing experience acquired across a range of sectors including utilities, financial services, customer service, and most recently marketing analytics.

Nicky’s goal is to successfully position Eckoh as the number one choice for customer experience technology, underpinned by its unrivalled payment security solutions.

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Latest Blog Items

  • What if your contact centre was a car?

    Wednesday, 19 February 2020 What if your contact centre was a car?

    Imagine, you buy a car and you buy a three-year care plan so all your servicing and repairs are covered. After three years you opt for an extended care plan for another two years - it's a bit more expensive, but the car is doing just what you need and you don't want to change.
  • Contact Centre of the Future Part 4 - Payments

    Tuesday, 18 February 2020 Contact Centre of the Future Part 4 - Payments

    How will customers make purchases via the Contact Centre of the Future? In the fourth part of our series, Ashley Burton, Head of Product at Eckoh, examines what's ahead for payments.
  • Challenge #5: Help when purchasers wobble at the checkout

    Tuesday, 11 February 2020 Challenge #5: Help when purchasers wobble at the checkout

    Are your online customers getting cold feet on the final payment screen — and giving up? If so, there's an effective tool you can use to get them over line.

Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

Do you feel you’re being forced into upgrading your contact centre to the next, new shiny version? Even after all the time and investment you’ve put into it? No, it doesn't have to be that way. There is an alternative... eckoh.com/resources/blog…
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Ineffective solutions could be wasting your time and money. What are these ineffective solutions and what can you do to fully de-scope your contact centre. Read the latest blog and find out how to prevent the risk of fraud and the impact of data breaches. eckoh.com/resources/blog…
Eckoh (@Eckoh)

Eckoh (@Eckoh)

In the fourth part of our 'Contact centre of the future' series, Ashley Burton, Head of Product at Eckoh, reveals how customers will make purchases via the Contact Centre in our latest blog. Click the link and find out more.. eckoh.com/resources/blog… #payments

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