Listen to our podcast by Omnichannel expert, Ross Sampson. We talk about Omnichannel customer engagement because we believe that this is where, and how, businesses today are seeking to differentiate themselves.
Customer engagement has always been important for attracting and retaining customers so why not take a break for just six minutes and hear Ross tell you how Omnichannel solutions can really help you achieve all this.
Find out how to:
- Offer customers choice of channel to overtake your competitors
- Prevent online cart abandonment and loss of customers
- Achieve this without vast capital investment
Listen to the podcast ‘ What can Omnichannel do for you’ if you want to drive up sales by offering seamless experiences that feel effortless for customers.
Latest Blog Items
Wednesday, 19 February 2020 What if your contact centre was a car?Imagine, you buy a car and you buy a three-year care plan so all your servicing and repairs are covered. After three years you opt for an extended care plan for another two years - it's a bit more expensive, but the car is doing just what you need and you don't want to change.
Tuesday, 18 February 2020 Contact Centre of the Future Part 4 - PaymentsHow will customers make purchases via the Contact Centre of the Future? In the fourth part of our series, Ashley Burton, Head of Product at Eckoh, examines what's ahead for payments.
Tuesday, 11 February 2020 Challenge #5: Help when purchasers wobble at the checkoutAre your online customers getting cold feet on the final payment screen — and giving up? If so, there's an effective tool you can use to get them over line.