Listen to our podcast by Omnichannel expert, Ross Sampson. We talk about Omnichannel customer engagement because we believe that this is where, and how, businesses today are seeking to differentiate themselves.
Customer engagement has always been important for attracting and retaining customers so why not take a break for just six minutes and hear Ross tell you how Omnichannel solutions can really help you achieve all this.
Find out how to:
- Offer customers choice of channel to overtake your competitors
- Prevent online cart abandonment and loss of customers
- Achieve this without vast capital investment
Listen to the podcast ‘ What can Omnichannel do for you’ if you want to drive up sales by offering seamless experiences that feel effortless for customers.
Latest Blog Items
Tuesday, 13 August 2019 Is your PCI DSS strategy killing your agility?Contact centres must protect customer card data — but the wrong PCI DSS strategy can hold back your business. Sometimes, only a security rethink will give you the freedom to thrive.
Tuesday, 30 July 2019 PCI DSS - are you playing whack-a-mole and losing badly?Is your contact centre protecting customer card data with expensive sticking plasters? If so, then don't be surprised if fraudsters tear through. You'll need a radical rethink to stop criminals.
Thursday, 11 July 2019 Contact centre safe from fraud? Think againContact centre crime is on the rise — but the big scandal is the time and money being wasted on tackling it the wrong way. Put simply, organisations need a new strategy, fast.