The voice revolution is here, and it’s here to stay. Alexa, Siri and Google Voice Assistant have given consumers not only the appetite to ask for whatever they want but also the technology.
We’re witnessing the start of the ‘Ambient Computing’ generation where people will control any item of technology using their voice.
But, what does this mean for customer engagement and contact centres today? Ashley Burton, Head of Product at Eckoh, discusses these critical issues and provides insight in the Exec Briefing the power of voice in IVR.
- Understand where this technology can fit into your business
- What the customer experience could look like
- How Eckoh staying ahead of the game.
Latest Blog Items
Wednesday, 01 July 2020 Remote working for contact centres: Critical next steps, beyond the crisisRemote working — is here to stay. How to make sure security is not compromised
Friday, 19 June 2020 Nine things that bug you about PCI DSS complianceCompliance with the Payment Card Industry Data Security Standard (PCI DSS) helps companies to demonstrate they can process card payments securely and reduce card fraud.
Wednesday, 10 June 2020 Contact centre resilience – 5 lessons learned from COVID-19In the words of Elvis, we’re ‘all shook up’. Not surprising after the initial reaction to the global pandemic that is COVID-19. It’s changed how we think, live and work and why it’s important to build resiliency into contact centre operations.