×

We notice that you’re on our UK site, the version that serves your region is the US Eckoh site.

Go to US site. Stay on UK site

Blog

The latest thinking from Eckoh

The power of speech recognition in IVR
Friday, 15 February 2019

The voice revolution is here, and it’s here to stay. Alexa, Siri and Google Voice Assistant have given consumers not only the appetite to ask for whatever they want but also the technology.

Power of speech in IVR 900

We’re witnessing the start of the ‘Ambient Computing’ generation where people will control any item of technology using their voice.

But, what does this mean for customer engagement and contact centres today? Ashley Burton, Head of Product at Eckoh, discusses these critical issues and provides insight in the Exec Briefing the power of voice in IVR.

You’ll discover…

  • Understand where this technology can fit into your business
  • What the customer experience could look like
  • How Eckoh staying ahead of the game.


We hope you'll find the Exec Briefing the power of voice in IVR, insight both interesting and helpful.

If you would like to know more about voice, IVR and Self-Service solutions then give us a call on 08000 630 730 or drop us an email at This email address is being protected from spambots. You need JavaScript enabled to view it..

About the Author

Ashley Burton

Ashley Burton

Head of Product

Ashley joined Eckoh’s contact centre in 1999 and over the last 18 years has worked in a variety of roles including project management, business analysis, data warehousing and mobile application development before becoming Head of Product.  Ashley is passionate about identifying emerging technology and applying it to contact centres to improve customer experiences, and deliver outstanding engagement and trust.  Ashley leads and curates Eckoh;’s product roadmap, fostering innovation throughout the business. Ashley identifies emerging technology and applies it to contact centres to improve customer experience, realise Omnichannnel solutions and deliver outstanding engagement and trust.

Connect with us on LinkedIn

Latest Blog Items

Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

As a result of the revised Markets in Financial Instruments Directive (#MiFID II), anyone involved in giving advice that may lead to a trade or investment must record their calls and securely archive them for up to 5 years. Read more: bit.ly/2Wbikat #contactcentre
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Will your online sales nosedive when #PSD2 and #SCA hit home from September 14? The fears are real. But it's possible for merchants to prevent carts from getting abandoned — and even grow their business. bit.ly/2IQSkN0
Eckoh (@Eckoh)

Eckoh (@Eckoh)

When #Avaya announced they would be ending their support for their legacy systems, a lot of organizations felt like their investments in these products would go to waste, but with Eckoh, you can get first-rate third-party support. Read more: bit.ly/2VO3B9x #contactcentre

  • icon facebook
  • icon twitter
  • icon linkedin
  • icon youtube