The voice revolution is here, and it’s here to stay. Alexa, Siri and Google Voice Assistant have given consumers not only the appetite to ask for whatever they want but also the technology.
We’re witnessing the start of the ‘Ambient Computing’ generation where people will control any item of technology using their voice.
But, what does this mean for customer engagement and contact centres today? Ashley Burton, Head of Product at Eckoh, discusses these critical issues and provides insight in the Exec Briefing the power of voice in IVR.
- Understand where this technology can fit into your business
- What the customer experience could look like
- How Eckoh staying ahead of the game.
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