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The power of speech recognition in IVR
Friday, 15 February 2019

The voice revolution is here, and it’s here to stay. Alexa, Siri and Google Voice Assistant have given consumers not only the appetite to ask for whatever they want but also the technology.

Power of speech in IVR 900

We’re witnessing the start of the ‘Ambient Computing’ generation where people will control any item of technology using their voice.

But, what does this mean for customer engagement and contact centres today? Ashley Burton, Head of Product at Eckoh, discusses these critical issues and provides insight in the Exec Briefing the power of voice in IVR.

You’ll discover…

  • Understand where this technology can fit into your business
  • What the customer experience could look like
  • How Eckoh staying ahead of the game.


We hope you'll find the Exec Briefing the power of voice in IVR, insight both interesting and helpful.

If you would like to know more about voice, IVR and Self-Service solutions then get in touch.

About the Author

Ashley Burton

Ashley Burton

Head of Product

Ashley joined Eckoh’s contact centre in 1999 and over the last 20 years has worked in a variety of roles including project management, business analysis, data warehousing and mobile application development before becoming Head of Product.  Ashley is passionate about identifying emerging technology and applying it to contact centres to improve customer experiences, and deliver outstanding engagement and trust.  Ashley leads and curates Eckoh;’s product roadmap, fostering innovation throughout the business. Ashley identifies emerging technology and applies it to contact centres to improve customer experience, realise Omnichannnel solutions and deliver outstanding engagement and trust.

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