Latest Blog Items
Tuesday, 14 January 2020 Challenge #4: Customers get stuck serving themselvesIf your customers hit problems that stop them from purchasing online or completing important information, can you step in heroically — and save the day? Every company needs a lifeguard.
Monday, 06 January 2020 The Contact Centre of the Future - part 1 - CustomersWhat will the Contact Centre of the Future look like? In a five-part series, Ashley Burton, Head of Product at Eckoh, explores the radical changes ahead – starting with a new breed of customer that's emerging.
Tuesday, 10 December 2019 Saving Christmas from the Contact Centre of DoomDramatic news, just in from the North Pole: Christmas is under threat — from the Contact Centre of Doom. So what can be done? We sent our reporter, Holly Frost, to find out ...