Need to escape - from a 'forced' contact centre upgrade?
"You can take it or leave it!" Ever had that said to you? Maybe the last time it happened was after you complained about a terrible meal at a charmless restaurant? But have you ever heard it from your contact centre technology vendor?
What's yours called Siri, Alexa or something else? Soon, most businesses will have a chatbot, whirring away alongside human contact centre agents. In fact, all the tech you need is now within easy reach.
Who can you really trust with your contact centre tech?
Trust is a rare commodity in these days of 'fake news', dodgy diesel emissions and less-than-honest social media profiles. But trust is essential for business ... especially when it relates to the smooth-running of your contact centre systems.
Top 10 facts about PCI Compliance that you need to know
What do you need to prove you can handle card payments securely — a black belt, a Michelin star, an OBE or maybe even the Nobel prize for security? The correct answer is PCI DSS. But what does this security standard really mean?
What's stopping card-not-present (CNP) fraud from breaking out in your contact centre? Are you wearing a magical ring of invincibility, sporting those lucky socks or crossing your fingers? If you want real protection, then read on.
It's almost exactly 100 years since the last stagecoach robbery. Ever since, banks and thieves have been locked in a battle of wits. But today's tussles are being fought in a new Wild West — and the criminals often appear to be winning.
Is your IVR still in short trousers when all its peers act like adults? It's painful to be told your IVR system needs to grow up. But it's possible to intervene swiftly and propel your IVR into adulthood ... much to the relief of customers.
We've all watched on in horror ... as an out-of-control child creates havoc at a shopping centre, restaurant or wedding. But imagine if something similar is happening with your IVR? Will anyone intervene to make it stop?