Case Studies

A few stories from very satisfied contact centre clients. See how we helped.

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allpay

Bill Payment Services Provider Chooses Eckoh's CallGuard to Secure Customer Payments

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BMW Group

BMW give a boost to end user customers with truly ‘genius’ online support

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BPO-Public Sector case study

Eckoh Experience Portal delivers customer engagement and secure payment for a leading UK broadcast company.

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Bromford Housing Group

Leading housing group overcome two obstacles with just one payment solution

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Carnival Cruises

Leading leisure operator cruises through PCI Compliance with Eckoh's CallGuard solution.

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Comair Kulula

Ensuring passenger security by preventing sensitive data from being seen or heard.

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Dial a Cab

Decommissioning contact centre hardware to help upgrade London's Black Cab services

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DIY retailer

DIY retailer ensures secure payment without compromising award-winning customer service

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Ecotricity

Green energy pioneer puts purchasing power into the hands of customers

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Foreign Exchange business

Major UK foreign exchange provider secures its contact centre to meet and enable growth

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Govt-Public Sector

Critical UK-Government Department chooses Eckoh Experience Portal for customer engagement and call routing.

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Hayes Garden Centre

Increasing customer conversion from their website by implementing an Instant Call-back and Co-browsing facility.

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Hillarys

The UK's leading window dressing retailer steps into the light with a convenient, secure way for customers to make phone payments.

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Ideal World

Taking the Pressure off Ideal’s Contact Centre Operation with Customer Self-Service

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Laya Healthcare

Protecting customer card data with the same commitment and completeness as its health insurance policies.

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Major UK insurer

Major UK insurer reduces fraudulent claims and reduces the risk of fraud for its 900k policyholders

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Ministry of Justice

The Courts' Committee payment line transforms into fine form with Eckoh's 24/7 automated telephone service.

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Mobile Telecoms provider

Fast responses create great customer experience for leading mobile phone services company

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Motor Insurance business

De-scoping the entire contact centre to simplify the PCI DSS compliance process

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National Rail Enquiries

UK rail travel portal swiftly transports customer queries with real-time passenger information.

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Northumbrian Water

Utilities provider immerses customer service into its contact streams with 24/7 automated, web and phone PCI solution.

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Parcelforce Worldwide

The world's largest delivery network puts a stamp on its customer service, with 24 hour tracking and redelivery service.

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Peninsula Group

The simplest secure payment solution supporting businesses around the world.

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Pharmacy-Health retailer

Customer and agent friendly secure payment solution for the UK’s largest pharmacy-led health and beauty retailer.

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Power NI

The largest electricity retailer in Northern Ireland passes the power back to customers with secure payment Apps.

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RCI Financial Services

24/7 automated payment solution drives agent optimisation for leading car financing solutions company

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RED Driving School

Providing customers with online functionality to request an Instant Call-back, web chat and Co-browse their screen with an agent.

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South East Water

Leading water supplier’s customers pour in with automated PCI compliant self-service payment.

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Studio Moderna

Call-Back technology enables customer engagement to happen at a time that suits the customer and prevents them having to wait in a queue.

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Target Group

Leading financial services provider drive customer confidence and innovation with tokenised payment solution

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Thames Water

Utility provider diminish sensitive data in phone calls with Eckoh's secure phone payment solution, CallGuard.

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Transport for London

Customers travel on the right route, first time, as Transport For London implements speech recognition call steering solution.

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Transport for London

Giving London’s Travelling Public an Easy, Effective and Secure Telephone Service

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Vue

Eckoh's end-to-end automated customer service solution in the limelight, with world class entertainment operator and developer.

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Welsh Water

Welsh Water breeze through PCI Compliance with multi-channel payment solution

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Yodel

Leading parcel delivery and collection brand supplies customers with an automated 24/7 parcel tracking and redelivery service.

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