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What will the Contact Centre of the Future look like?

Ashley Burton, Eckoh’s Head of Product explores the radical changes ahead for customers, agents, managers, payments and voice.

To consider the Contact Centre of the Future we must first consider the Customer of the Future ... what their lives will be like and what their needs and expectations might be in the changing world they inhabit.

This eGuide helps you to see what is coming, proposes some ways to address the challenges so you can be ready for what’s coming next.

This exclusive guide will teach you:

  • How broken journeys will spell ‘game over for customer satisfaction
  • The impact of Agents also being Customers
  • How Managers will use data to drive decisions
  • How old and new style payments will sit side-by-side
  • How voice will shape Ambient Customer Engagement