Posted by eckoh at 10:36 AM on Sep 26, 2016
These divisions take in excess of 250,000 calls per year through approximately 125 customer service representatives. CallGuard prevents customers' payment card data from entering contact centre environments, enabling agents to take payments securely over the phone whilst remaining on-hand to guide customers through the payment process.
The Co-operative Group is the UK's largest mutual business, owned by 8.2 million members. By implementing CallGuard, The Co-operative Group is demonstrating its continued commitment to the security and privacy of its customers' personal information.
In addition, by using Eckoh as its PCI DSS compliant service provider, The Co-operative Group can quickly satisfy a long and detailed part of the compliance process, enabling it to focus on its core business objectives.
"The most important thing for The Co-operative Group is that our customers have maximum peace of mind when giving us their personal details," said James Cullen, PCI Compliance Manager at The Co-operative Group. "Many of our customers and members like to pay over the phone and Eckoh's CallGuard solution allows us to enhance our security further. We selected Eckoh because of its PCI DSS level one status and many years' experience in implementing payment solutions. CallGuard enables us to proactively deliver the best possible service to our customers, while simultaneously protecting them."
Nik Philpot, CEO of Eckoh, commented: "We're delighted that a prestigious brand such as The Co-operative Group has selected CallGuard to ensure its payments security. Eckoh has consistently demonstrated its commitment to provide the best possible customer service and experience as well as delivering secure telephone payments. We look forward to working with The Co-operative Group to reassure members and customers, and also explore further opportunities within the Group."