Posted by eckoh at 10:18 AM on Sep 26, 2016
Eckoh announces that it has entered into a new five-year framework agreement with Capita Customer Management ("Capita") and secured through the agreement a significant five-year contract to provide telephony services to a leading UK transport organisation.
The partnership between Capita and Eckoh was first announced on 8 April 2013 when the original three-year framework agreement was put in place. The new five-year agreement comes as a result of a successful period of collaboration in which a number of large contracts have been secured.
The new contract also announced today will see Capita and Eckoh collaborate on a customer in the UK transportation sector to deliver a number of Eckoh services including EckohROUTE, EckohID and EckohPAY, a Payment Card Industry Data Security Standards ("PCI DSS") compliant secure automated payment solution integrated to Capita's own PCI compliant payment processing solution for card authorisation and settlement.
The partnership will enable drivers to pay a variety of vehicle charges over the phone without needing to speak to a contact centre agent, thus freeing up the agents to focus on more complex enquiries. Callers will be identified by their vehicle registration number, make and model, which they will provide using Eckoh's advanced speech recognition technology.
This contract represents a further success for Eckoh's channel partner strategy, delivering Eckoh's third significant contract via Capita.
Nik Philpot, Chief Executive Officer at Eckoh, commented:
"We are delighted to be renewing our framework agreement with Capita on a longer basis, which recognises the success we have had working together in the first two years of our partnership. This success is illustrated by the new contract that we have announced today where we will be deploying a number of Eckoh products including our market leading secure payment solution EckohPAY. Today's announcement reinforces our market-leading position in delivering both advanced speech recognition applications and secure payment solutions as well as demonstrating the value of and opportunity for our channel partner relationships."