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$2m contract secured by PSS with Global Communications Company
Tuesday, 24 November 2015

Posted in

Wins-Renewals

Eckoh is pleased to announce that its recently acquired subsidiary PSS Help has been selected to provide an Agent Desktop solution in the USA.

PSS 2m contract 900

The agent desktop solution is for a major global communications company's (the "Client") contact centre operations

The five-year agreement, worth a minimum of $2m over the term, is as a result of a number of months of activity from PSS Help and is the first contract to be announced since Eckoh's acquisition on 18 November 2015. It is also an early illustration of the opportunity for Eckoh to develop PSS Help's sales of higher margin products including Eckoh's secure payments.

The Client is a leading provider of Internet, TV and Voice channels serving residential, business and government customers across the United States. It is included on the Fortune 500 list of America's largest corporations.

PSS Help will be implementing and supporting a browser-based Agent Desktop solution, which requires no installation of software on the desktop, enabling corporations to deploy large projects and new features instantaneously. The service will provide full telephony and multi-media presentation functionality across a range of telephony and CTI platforms such as Genesys, Avaya, Cisco and Aspect.

The flexibility of PSS Help's solution was a major attraction for the new Client, allowing it to customise each agent group in a true multi-tenant environment, applying different toolsets, layouts, styles and security. In addition, the solution is scalable, quick to deploy, simple to maintain and easy to modify. As a consequence the Client is expected to benefit from large operational cost savings when the implementation is fully completed in summer 2016.

Nik Philpot, Chief Executive of Eckoh, commented: "I am delighted to announce the first contract to be won through our new business PSS, reinforcing the strategic rationale to acquire the Company. It is particularly pleasing to note that the contract is a significant one in value, length and client profile, and it perfectly illustrates the type of product sale that we increasingly expect to secure through our PSS channel. PSS has now sold this market-leading product into large organisations in the US, UK and Australia, giving us an excellent platform on which to grow sales significantly."

For further enquiries, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. 

About the Author

Tony Porter

Tony Porter

Head of Global Marketing Tony has over 30 years’ experience in sales, marketing and business development and currently leads these activities for Eckoh in both the UK and US markets and across all sectors. Tony’s role focuses on helping contact centres to improve their customer engagement, making them convenient and secure for consumers to use. He understands the challenges organisations face around PCI DSS compliance and how to make the Omnichannel contact centre experience a satisfying reality. He is a regular speaker at events on topics such as PCI DSS, GDPR, contact centre technology, IVR solutions, self-service, secure payments, marketing and business development.
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