News

Latest news and announcements

Best end-to-end Customer Engagement Provider 2018 award goes to Eckoh
Monday, 04 June 2018

Eckoh wins the Best End-to-End Customer Engagement Provider award at the recent TMT Awards 2018.

End to end CX award 2018 900

Eckoh plc (“Eckoh”, AIM: ECK), the global provider of secure payment products and customer contact solutions, has won the Best End-to-End Customer Engagement Provider award at the recent TMT Awards 2018.

TMT’s (Technology, Media, Telecoms) Telecoms Awards are now in their third year and aims to reward the most respected businesses in the increasingly vital communications industry to ensure that customers can connect with their key stakeholders regardless of whether they are in the next office, or across the globe. Award winners are chosen through a combination of votes gathered from TMT’s network of respected
industry partners and their own rigorous in-house research.

Eckoh’s win was secured through its comprehensive experience portfolio covering secure payments, customer engagement and support solutions. Proving the success of each element of the portfolio Eckoh was able to demonstrate innovation in secure payment technology as well as showcase the industry recognition for its solutions and innovation. As one of the only portfolios to combine Omnichannel engagement with PCI DSS secure payment solutions it was clear that there were significant differentiators to Eckoh’s entry.

Tony Porter, Global Head of Marketing at Eckoh, commented:“It’s a great achievement for Eckoh to have won this award for Eckoh Experience and we’re delighted that its unique combination of payment and engagement solutions has been recognised.  We’re always seeking the very best technology solutions for today’s contact centres and their customers and we firmly believe that good customer service is to allow customers to engage on their channel of choice and to pay securely using their payment method of choice. This is a great example of that approach and makes a vital contribution to keeping contact centres at the forefront of customer engagement.”

 

For more information contact This email address is being protected from spambots. You need JavaScript enabled to view it. 

About the Author

Claire Lynam

Claire Lynam

Marketing Manager Claire is a senior marketing, communications and PR professional with proven success in making the complex simple. Claire has transformed external, corporate and internal communications, content, PR, media relations, design, digital, brand awareness and marketing for professional services, IT and other B2B sectors.
Connect with us on LinkedIn

Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

Eckoh is attending the 2019 North America Community Meeting at the Vancouver Convention Center West on September 17- 19th. #PCISSC Come and find us at booth #6 to find out about our secure payment solutions for contact centers. events.pcisecuritystandards.org/vancouver-2019/
Eckoh (@Eckoh)

Eckoh (@Eckoh)

With #EckohPAY, all customers have to do is navigate through the Interactive Voice Response (#IVR) by asking ‘pay my bill please’ to securely enter their card details. This saves valuable customer and agent time and is PCI DSS compliant. Find out more: bit.ly/2WhIwnX
Eckoh (@Eckoh)

Eckoh (@Eckoh)

It can be difficult to talk customers through an online problem if you cannot see what it is. This is where Eckoh's co-browsing solution comes in! Contact centre agents and customers can share screens for better clarity and advice: bit.ly/2LZ6GzI #contactcentres

  • icon facebook
  • icon twitter
  • icon linkedin
  • icon youtube

Latest News Items