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Claire Lynam

Claire Lynam

Marketing Manager Claire is a senior marketing, communications and PR professional with proven success in making the complex simple. Claire has transformed external, corporate and internal communications, content, PR, media relations, design, digital, brand awareness and marketing for professional services, IT and other B2B sectors.
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Eckoh (@Eckoh)

Eckoh (@Eckoh)

Find out how ineffective contact centre technology can hinder performance. But, with the right solutions #contactcentres can deliver a great customer experience - and, not just for Christmas. For more information read the Eckoh Christmas blog bit.ly/2YOQ14z
Eckoh (@Eckoh)

Eckoh (@Eckoh)

How can you achieve a strong ROI from your self-service tools if some customers still prefer to call up anyway? Well, for speed, choice and control it’s got to be Visual IVR. For more information read the latest blog to find out why. bit.ly/2si36Hl #selfservice
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Eckoh’s Knowledge Base can also provide contact centre agents with consistent and correct information to relay to customers when they are uncertain of an answer – improving customer service and efficiency. bit.ly/2Ek8VHv #contactcentres #customerservice

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