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Dave Holliday

Dave Holliday

Global IT Director Dave provides his knowledge and expertise in both operations and IT to ensure that Eckoh stays at the forefront of infrastructure and platform design to enable the delivery of our continuously improving solution portfolio. Dave is a member of Eckoh’s Operating Board and chairs the Technical Leadership Group as well as ensuring that all our clients solutions work, perform and are supported to the highest standard. Dave’s 20 years in IT has led him to gain experience and qualifications in ITIL, PCI DSS, Prince2 and a range of business compliance programs.
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Eckoh (@Eckoh)

Eckoh (@Eckoh)

Find out how ineffective contact centre technology can hinder performance. But, with the right solutions #contactcentres can deliver a great customer experience - and, not just for Christmas. For more information read the Eckoh Christmas blog bit.ly/2YOQ14z
Eckoh (@Eckoh)

Eckoh (@Eckoh)

How can you achieve a strong ROI from your self-service tools if some customers still prefer to call up anyway? Well, for speed, choice and control it’s got to be Visual IVR. For more information read the latest blog to find out why. bit.ly/2si36Hl #selfservice
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Eckoh’s Knowledge Base can also provide contact centre agents with consistent and correct information to relay to customers when they are uncertain of an answer – improving customer service and efficiency. bit.ly/2Ek8VHv #contactcentres #customerservice

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