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Eckoh Granted US Patent for CallGuard Payment Technology
Monday, 26 September 2016

Eckoh, a global provider of secure payment products and customer service solutions, today announces that it has been granted, effective from 3 November 2015, a US patent (No. US9178974) for the transaction security method and system that underpins its CallGuard product.

Patents 900

Eckoh already holds an existing UK patent (No. 2478916) for its CallGuard On-Site solution which prevents sensitive customer cardholder data from reaching call recordings and contact centre agents by using a DTMF (Dual Tone Multi-Frequency) masking method.

The US patent will enable Eckoh to protect its intellectual property in North America where currently all of its installed US client base use this technology. Over the next three years the CallGuard On-Site product is expected to continue to account for a significant proportion of sales.

CallGuard On-site is installed on customers' premises and has proven successful with its simple and quick implementation. When customers enter their card number using their telephone's keypad, a Filter changes the DTMF tones to flat tones, allowing call recording to continue uninterrupted. The Tone Device is installed on the agent's phone, which encrypts the tones before they reach the agent's screens to stop key loggers or screen recordings accessing the data. Simultaneously, the DataShield software on the agent's desktop masks the credit card information from the agent so that they cannot see it but can continue processing the order with the customer over the phone.

Once CallGuard is installed, businesses benefit immediately from the ability to take secure payments from their customers over the phone, without any impact on customer service standards. CallGuard eliminates any risk of fraud and helps companies meet PCI DSS compliance standards.

Nik Philpot, Chief Executive Officer of Eckoh, commented: 'The US is a significant market for us and we are working with organisations that have a keen interest in protecting their payment channels from fraud risk and achieving PCI DSS compliance as quickly and effectively as possible. This patent will not only strengthen our position in the market but it will allow us to protect our investment in this technology. We are extremely proud of CallGuard, which has become a popular and straightforward method for businesses to meet their PCI DSS compliance requirements and payment security challenges.'

For more information, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. 

About the Author

Cameron Ross

Cameron Ross

Director of Payments Strrategy Over the last 20 years’ service with Eckoh, Cameron has led the Intellectual Property portfolio and R&D team to determine which new payment products we will launch to the market. He also works closely with clients and prospects to determine their compliance needs and fraud exposure risks where his ability to explain the complex so that our clients really understand what will be delivered has proved invaluable over the years. Cameron helped create Eckoh’s patented CallGuard technology which allows companies to remove sensitive card data from any existing call recording system.
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