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Eckoh to Strengthen the Co-operative Group's Payment Security
Monday, 26 September 2016

Eckoh announced today that it has been selected by The Co-operative Group to provide its secure payment solution, CallGuard. CallGuard will be implemented throughout The Co-operative Group’s contact centres in its Electrical, Legal Services, Group Finance and Funeralcare divisions.

Coop payment win 900

These divisions take in excess of 250,000 calls per year through approximately 125 customer service representatives. CallGuard prevents customers' payment card data from entering contact centre environments, enabling agents to take payments securely over the phone whilst remaining on-hand to guide customers through the payment process.

The Co-operative Group is the UK's largest mutual business, owned by 8.2 million members. By implementing CallGuard, The Co-operative Group is demonstrating its continued commitment to the security and privacy of its customers' personal information.

In addition, by using Eckoh as its PCI DSS compliant service provider, The Co-operative Group can quickly satisfy a long and detailed part of the compliance process, enabling it to focus on its core business objectives.

'The most important thing for The Co-operative Group is that our customers have maximum peace of mind when giving us their personal details,' said James Cullen, PCI Compliance Manager at The Co-operative Group. 'Many of our customers and members like to pay over the phone and Eckoh's CallGuard solution allows us to enhance our security further. We selected Eckoh because of its PCI DSS level one status and many years' experience in implementing payment solutions. CallGuard enables us to proactively deliver the best possible service to our customers, while simultaneously protecting them.'

Nik Philpot, CEO of Eckoh, commented: 'We're delighted that a prestigious brand such as The Co-operative Group has selected CallGuard to ensure its payments security. Eckoh has consistently demonstrated its commitment to provide the best possible customer service and experience as well as delivering secure telephone payments. We look forward to working with The Co-operative Group to reassure members and customers, and also explore further opportunities within the Group.'

For more information contact This email address is being protected from spambots. You need JavaScript enabled to view it. 

About the Author

Mark Holmes

Mark Holmes

Head of Sales Mark has over 20 years’ experience in business, commercial and technical roles across many sectors including retail, public sector, telecommunications and outsourcing. His knowledge means that he can quickly get to the crux of any client challenge and address it via a consultative approach. Mark head up Eckoh’s sales team, proactively and reactively addressing viable commercial opportunities and ensuring that the customer is offered, and receives, the very best solution for them.
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At Eckoh, our third-party #Aspect® support offers the following benefits: ✔ 30%-40% reduction in cost of support ✔ Keeping your systems going for longer ✔ Better support at a lower cost ✔ Maximising your technology investment ✔ Not forced to upgrade bit.ly/2YqhzMp
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At Eckoh, our third-party #Aspect® support offers the following benefits: ✔ 30%-40% reduction in cost of support ✔ Keeping your systems going for longer ✔ Better support at a lower cost ✔ Maximising your technology investment ✔ Not forced to upgrade bit.ly/2YqhzMp
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The team at Eckoh were enlisted to provide Peninsula Group (a business services specialist) with a #CallGuard hosted solution to prevent sensitive data from entering or being stored in the #contactcentre’s systems. Helping them achieve PCI DSS compliance: bit.ly/2Kq44Xq

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