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Two PCI Excellence Awards for Eckoh in 2019 for PCI DSS and Innovation
Friday, 25 January 2019

For the first time, the Awards included two categories. A PCI DSS/GDPR and a Payment Security & Innovation Award, with Eckoh being named a winner in both.

Eckoh plc (“Eckoh”, AIM: ECK), the global provider of secure payment products and customer contact solutions, has won two awards at this year’s PCI Excellence Awards.

For the first time, the Awards included two categories. A PCI DSS/GDPR and a Payment Security & Innovation Award, with Eckoh being named a winner in both.

CallGuard implementation at Thames Water won the PCI DSS & GDPR Compliance Award. This demonstrates that Eckoh solved more than just the client’s immediate requirements. It delivers well beyond the scope of the original contract providing security, peace of mind and reassurance to Thames Water’s bill paying customers.

What’s more, Eckoh’s continuous innovation and broad breadth of solutions mean that Thames Water’s customer engagement can be ready to adapt to changing needs whenever it chooses.

ChatGuard for taking PCI DSS compliant, secure payments within a Web Chat session won the Payment Security Innovation Award. Eckoh were the first PCI DSS, Level One, Service Provider to carry out a secure payment within the actual Web Chat session. This demonstrates Eckoh’s ability to mirror the consumer's desire to be able to channel shift and pay in their channel of choice.

According to PCI and AKJ Associates event organisers, clients want unmistakable evidence that solution providers can implement their products on-budget and on-time. This view is reinforced by feedback from Eckoh’s clients including Thames Water.

“It was really important that we found a solution that was easy to use for our agents. They need to have confidence that, when they’re speaking to a customer with Web Chat, they can rely on the technology and they can reassure the customer that the payment that they’re taking is secure and will be processed without any issues. I’ve personally been out to see the solution in practice, to see that it actually does work, and it works well for the agents using it, and for the customer.” CFO Retail, Thames Water

Tony Porter, Global Head of Marketing at Eckoh, commented: “We’re delighted to be recognised for the third year in succession, for our market-leading solutions. We’ve long since been able to prove our ability in the voice channel securing payments with agents and IVR. There is a risk associated with utilising new digital channels and we’ve been able to extend to our ability to take secure payments in these channels, with Apple Pay and more recently within a Web Chat."

 

For more information contact: This email address is being protected from spambots. You need JavaScript enabled to view it.

About the Author

Tony Porter

Tony Porter

Head of Global Marketing Tony has over 30 years’ experience in sales, marketing and business development and currently leads these activities for Eckoh in both the UK and US markets and across all sectors. Tony’s role focuses on helping contact centres to improve their customer engagement, making them convenient and secure for consumers to use. He understands the challenges organisations face around PCI DSS compliance and how to make the Omnichannel contact centre experience a satisfying reality. He is a regular speaker at events on topics such as PCI DSS, GDPR, contact centre technology, IVR solutions, self-service, secure payments, marketing and business development.
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