Case Studies

Proving our solutions work

Achieving and maintaining PCI DSS compliance and growth

Retailer of Flooring

Achieving and maintaining PCI DSS compliance and growth

Multi-channel retailer offering flooring and decorating products to consumer and trade customers.

Agent-Assisted payments for PCI DSS compliance and robust, secure payments

DIY Retailer US

Agent-Assisted payments for PCI DSS compliance and robust, secure payments

Fortune 50, US home improvement retailer with a strong online presence and high performing contact center operation.

Anytime secure payments for 4million international pay-as-you-go customers

Lebara Group

Anytime secure payments for 4million international pay-as-you-go customers

A global telecoms business providing pay-as-you-go mobile SIM cards to international communities and migrant workers. 

Bringing disparate systems together for real, tangible benefits to the bottom line

Major US Telecoms

Bringing disparate systems together for real, tangible benefits to the bottom line

A leading US telecoms business provides 3m customers with mobile, broadband, video and other communications services.

CallGuard de-scopes office and at-home agents and improve customer satisfaction

Health Insurer

CallGuard de-scopes office and at-home agents and improve customer satisfaction

Global health insurance business that delivers pharmaceutical products direct to customers’ homes.

Chatbot delivers order tracking that never sleeps better Customer Experience

High End Retailer

Chatbot delivers order tracking that never sleeps better Customer Experience

Global retail fashion brand, present in over 40 countries, seeks automation to relieve contact center agents.

Choice of agent or automated secure payments for leading unified comms provider

Maintel

Choice of agent or automated secure payments for leading unified comms provider

Eckoh has a strong strategic partnership with Maintel providing secure payment solutions through the ICON platform.

Compliance and uninterrupted customer engagement needs met with secure payments

Deluxe Corporation

Compliance and uninterrupted customer engagement needs met with secure payments

Financial services business advising small businesses and financial institutions, on business growth.

De-scoping the contact center to simplify PCI DSS compliance.

Motor Insurer

De-scoping the contact center to simplify PCI DSS compliance.

Motor only, broker only insurance business.

De-scoping the entire contact center to meet PCI DSS and ensure payment security

Pelican Business

De-scoping the entire contact center to meet PCI DSS and ensure payment security

Pelican Business Services is an award-winning provider of integrated business services.

Decommissioning contact center hardware for London's Black Cab services

Dial a Cab

Decommissioning contact center hardware for London's Black Cab services
Decommissioning contact center hardware for London's Black Cab services

London’s famous Black Cab’s contact center business, coordinating taxi requests for business and consumer customers.

Demonstrating that customer payments are as secure as their propane gas deliveries

AmeriGas

Demonstrating that customer payments are as secure as their propane gas deliveries

Largest propane gas company in the USA operating two data centers, one contact center and 2,500 distribution centers.

Eckoh Experience Portal for customer engagement and secure payment solutions.

UK Government - Public Sector

Eckoh Experience Portal for customer engagement and secure payment solutions.

A division of the Home Office providing vital identity and travel documentation for British nationals worldwide.

Enhancing payment security for the UK’s largest water company

Thames Water

Enhancing payment security for the UK’s largest water company

A private utility company responsible for the public water supply and wastewater treatment in Greater London and the UK.

Ensuring passenger security by preventing sensitive data being exposed

Comair

Ensuring passenger security by preventing sensitive data being exposed

A long established scheduled airline operating 28 aircraft to 11 destinations in South Africa.

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