Case Studies

Proving our solutions work

Demonstrating that customer payments are as secure as their propane gas deliveries

AmeriGas

Demonstrating that customer payments are as secure as their propane gas deliveries

Largest propane gas company in the USA operating two data centers, one contact center and 2,500 distribution centers.

Agent-Assisted payments for PCI DSS compliance and robust, secure payments

DIY Retailer US

Agent-Assisted payments for PCI DSS compliance and robust, secure payments

Fortune 50, US home improvement retailer with a strong online presence and high performing contact center operation.

Securing payment and improving customer satisfaction for health insurer

Health Insurer Florida

Securing payment and improving customer satisfaction for health insurer

Leading health insurer with 8 million members in Florida.

Securing customer payments for global cruise passengers

Carnival UK

Securing customer payments for global cruise passengers
Securing customer payments for global cruise passengers

Global travel organization, based in Miami, operating one of the largest cruise fleets in the world, with a UK contact center.

Secure payments and PCI DSS compliance for apparel retailer

Apparel Retailer

Secure payments and PCI DSS compliance for apparel retailer

Leading US retailer with a growing global market seeking to secure contact center payments and minimize risk. 

Giving a boost to end user customers with truly ‘genius’ online support

BMW

Giving a boost to end user customers with truly ‘genius’ online support

Technology that delivers customized support for clients to configure and buy their new cars.

Securing patients' personal and payment data when they’re most vulnerable

Children’s Hospital

Securing patients' personal and payment data when they’re most vulnerable

Large US hospital for children seeks to ensure they take their patients’ cardholder data as seriously as they do their health.

Securing telephone payments to support financial and customer service operations

Client Financial Services

Securing telephone payments to support financial and customer service operations

Financial services organization that also delivers customer service operations for its global clients.

Ensuring passenger security by preventing sensitive data being exposed

Comair

Ensuring passenger security by preventing sensitive data being exposed

A long established scheduled airline operating 28 aircraft to 11 destinations in South Africa.

Preventing sensitive data being stored or accessed to secure payments

CRC

Preventing sensitive data being stored or accessed to secure payments

A nationwide, cooperatively owned and operated 24x7 contact centre, central station and software provider.

Compliance and uninterrupted customer engagement needs met with secure payments

Deluxe Corporation

Compliance and uninterrupted customer engagement needs met with secure payments

Financial services business advising small businesses and financial institutions, on business growth.

Improving lives by protecting sensitive payment card data from the risk of fraud

Global Life Sciences Business

Improving lives by protecting sensitive payment card data from the risk of fraud

Global US life sciences business, providing clinical laboratory, drug development and health care diagnostic services.

CallGuard de-scopes office and at-home agents and improve customer satisfaction

Health Insurer

CallGuard de-scopes office and at-home agents and improve customer satisfaction

Global health insurance business that delivers pharmaceutical products direct to customers’ homes.

Chatbot delivers order tracking that never sleeps better Customer Experience

High End Retailer

Chatbot delivers order tracking that never sleeps better Customer Experience

Global retail fashion brand, present in over 40 countries, seeks automation to relieve contact center agents.

Secure Agent Payments helps save $millions and delivers true customer satisfaction

Insurance Business

Secure Agent Payments helps save $millions and delivers true customer satisfaction

A large global provider of insurance, annuities, and employee benefit programs with 90 million customers.

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