Retail & Hospitality

Retailers and hospitality businesses are experiencing rising costs, supply chain stress, staff hiring challenges and squeezed margins. At the same time, customer expectations continue to soar.

Today, brands must work harder to win sales, positive reviews and loyalty through great contact center service – as well as being ready to take secure payments when people are in the mood to buy. Customers expect speed and convenience at all times, on whichever contact channels suit them.

Competing chiefly on price isn’t a sustainable strategy. Instead, brands must deliver an outstanding service that customers can trust absolutely. They’ll prioritize relationships with brands that value them and handle their business effectively.

We’ve helped to advance customer service and sales — for the likes of Costco, Lowe's and the interior specialists at Floor and Decor — as well as top hospitality brands, such as Carnival, Premier Inn, and many others.

Our contact center tools help you to engage better with every type of customer, from those asking quick questions via online chat to others wanting certainty that their card details won’t slip into the wrong hands or those that appreciate 24/7 self-service.

With our secure engagement and payment tools, your agents can drive up trust, satisfaction and sales across channels. Customers get fast and convenient experiences that make them want to leave good reviews and reward you with their loyalty.