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Supporting secure, smart and simple networks

We’re a Ribbon Gold Assure Program Support partner and able to provide services for your existing Ribbon SBC, former Sonus SBC or Edge SBC. With 10 fully trained, certified and dedicated engineers, based in the US, we’re ready to help you today.

We provide the complete service package for you:

  • Deployment

  • Full Installation

  • All Moves, Adds & Changes

  • Support and Maintenance

We’re experts in the SBC 5000 series (5110, 5210,) SBC 5400, and SBC 7000 as well as the SBC Edge series.

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Working with Eckoh

What makes us different is that we’re end-to-end telephony experts. We understand the technology from start to finish which is why we’re a safe pair of hands to carry out manage your support needs.

When you call Eckoh support, your call is answered directly by a trained Eckoh engineer whose job is to solve your problem. We own the ticket even when it means managing other third-party suppliers until a satisfactorily resolution is reached.

Millions of customers and hundreds of companies use platforms designed, managed and supported by Eckoh, which is why no one who has come to Eckoh for support has ever gone back to their original vendor. Get highly reliable and responsive support at a significantly lower cost.

See our Ribbon Support Product Guide

Contact centre support

Get in touch today

Get in touch today and find out how we can change your contact center support for the better.

Talk to us today

Major US Telecoms Business

With such a large customer base, the contact center is at the frontline of customer engagement and the taking of telephone and IVR payments. Implementing a robust secure payment solution was paramount to protecting customer data, and the business, from the risk of fraud.

Read more about how we helped this major telecoms business

Here's the benefits

  • Get support from US-based telephony experts

  • Eckoh’s expert support team can be on-site in just 4 hours

  • Access to support 24x7x365 so you’re never on your own

  • Good long-term value that is clearly defined and easily understood

  • Maintain your Ribbon technology with ease and expertise

Support Engineer

Get in touch today

Get in touch today and find out how we can help you support your Ribbon technology

Talk to us today