Supporting secure, smart and simple networks
We’re a Ribbon Gold Assure Program Support partner and able to provide services for your existing Ribbon SBC, former Sonus SBC or Edge SBC. With 10 fully trained, certified and dedicated engineers, based in the US, we’re ready to help you today.
We provide the complete service package for you:
- Full Installation
- All Moves, Adds & Changes
- Support and Maintenance
We’re experts in the SBC 5000 series (5110, 5210,) SBC 5400, and SBC 7000 as well as the SBC Edge series.
Working with Eckoh
What makes us different is that we’re end-to-end telephony experts. We understand the technology from start to finish which is why we’re a safe pair of hands to carry out manage your support needs.
When you call Eckoh support, your call is answered directly by a trained Eckoh engineer whose job is to solve your problem. We own the ticket even when it means managing other third-party suppliers until a satisfactorily resolution is reached.
Millions of customers and hundreds of companies use platforms designed, managed and supported by Eckoh, which is why no one who has come to Eckoh for support has ever gone back to their original vendor. Get highly reliable and responsive support at a significantly lower cost.
Get in touch today
Get in touch today and find out how we can change your contact center support for the better.
Major US Telecoms Business
With such a large customer base, the contact center is at the frontline of customer engagement and the taking of telephone and IVR payments. Implementing a robust secure payment solution was paramount to protecting customer data, and the business, from the risk of fraud.
Here's the benefits
- Get support from US-based telephony experts
- Eckoh’s expert support team can be on-site in just 4 hours
- Access to support 24x7x365 so you’re never on your own
- Good long-term value that is clearly defined and easily understood
- Maintain your Ribbon technology with ease and expertise
Get in touch today
Get in touch today and find out how we can help you support your Ribbon technology
Third Party Support
Take control of your contact center technology lifecycle with Eckoh’s independent, third-party support and get more from your technology investment and save on future support costs, regardless of vendor.
Contact Center Decommissioning
While we support contact centers, there comes a time when you have to change technology and remove old infrastructure. We’re familiar with all aspects of this process and our experience of numerous projects ensure that we’ll meet your need quickly, efficiently and cost-effectively.
Why Call Recording Matters
The increased range of communications devices – mobiles, landlines VoIP for example, means that contact centers today need to consider widening the types of calls that they record. This may be for legal or regulatory issues but there are other reasons to do so. Find out why call recording matters to your contact center.