Third Party Support
Take control of your contact center technology lifecycle
If you’re being pushed to upgrade your technology to suit your vendor’s agenda there is an alternative in using a third party to support your contact center. Whether it’s rising costs, falling service levels or budget pressures if your vendor is no longer happy to support you - Eckoh are, regardless of which technology you’re using.
Working with Eckoh
We’re unique in being able to provide expert third-party support for platforms and applications – regardless of who created them. Our focus is on flexible but wide-ranging solutions. Our expert staff deliver a quality support package to every customer, which is one of the many reasons why we’re so highly trusted in the market. We can provide expert, ultra responsive, 24x7x365 support that will save you money and we have a large team that specializes in desktop, recording, monitoring, IVR, speech applications, CTI, dialers, ACD and PBX.
How we helped a major mortgage and asset services business
The client’s plans to migrate to new technology meant that vendor support was no longer available. Their intent was to maximize the investment they’d made by continuing with the Aspect technology while they prepared for the transition to new systems. With Eckoh’s third-party support, the organization can extend the life of their solutions so they can upgrade in their timeframe.
Here's the benefits
- Maximize your investment in technology
- Take control of your contact center
- Keep legacy infrastructure running for longer
- Reduce cost of contact center support by as much as 30-40%
- Make the upgrade when you’re ready.
Finding support you can trust
Sooner or later, you’ll face the daunting decision about how and when to upgrade your call center technology. When that time comes, talk to Eckoh as experts in this field. In the meantime read our eGuide to Finding Support you can Trust.
Contact Center Decommissioning
While we support contact centers, there comes a time when you have to change technology and remove old infrastructure. Through numerous projects and our expertise we’ll meet your needs quickly, efficiently and cost-effectively.