Third Party Support

Extend the life of your contact center technology

Are you being pushed to upgrade your technology by vendors with messages around end of support, end of life, needing to upgrade, or at best, pay significantly higher prices for supporting the same old equipment? If you are and are looking for an alternative, Eckoh are here and happy to support you, regardless of which technology you’re using.

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Working with Eckoh

We’re unique in being able to provide expert third-party support for platforms and applications – regardless of who created them.

Our expert staff deliver world class support to every customer, which is why many of the worlds leading businesses trust us to look after their mission critical customer facing systems.

You'll get expert 24x7x365 support that is ultra responsive and will save you money. We have a large team that specialises in IVR, speech applications, CTI, dialers, ACD and PBX.

See our Third-Party Support Product Guide

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Get in touch today

Get in touch today and find out how we can change your contact center support for the better.

Talk to us today

How we helped a major mortgage and asset services business


The client’s plans to migrate to new technology meant that vendor support was no longer available. Their intent was to maximize the investment they’d made by continuing with the Aspect technology while they prepared for the transition to new systems. With Eckoh’s third-party support, the organization can extend the life of their solutions so they can upgrade in their timeframe.


Read more about how we helped this business

Here's the benefits



  • Extend the life of your technology

  • Make the decision to upgrade when you’re ready

  • 24x7x365 support is standard

  • Every case is treated as a Level 1 priority

  • First call response is always with a skilled engineer

  • Reduce cost of support by as much as 30%

Support Engineer

Get in touch today

Get in touch today and find out how we can change your contact center support for the better.

Talk to us today