Third Party Support
Extend the life of your contact center technology
Are you being pushed to upgrade your technology by vendors with messages around end of support, end of life, needing to upgrade, or at best, pay significantly higher prices for supporting the same old equipment? If you are and are looking for an alternative, Eckoh are here and happy to support you, regardless of which technology you’re using.
Working with Eckoh
We’re unique in being able to provide expert third-party support for platforms and applications – regardless of who created them.
Our expert staff deliver world class support to every customer, which is why many of the worlds leading businesses trust us to look after their mission critical customer facing systems.
You'll get expert 24x7x365 support that is ultra responsive and will save you money. We have a large team that specialises in IVR, speech applications, CTI, dialers, ACD and PBX.
How we helped a major mortgage and asset services business
The client’s plans to migrate to new technology meant that vendor support was no longer available. Their intent was to maximize the investment they’d made by continuing with the Aspect technology while they prepared for the transition to new systems. With Eckoh’s third-party support, the organization can extend the life of their solutions so they can upgrade in their timeframe.
Here's the benefits
- Extend the life of your technology
- Make the decision to upgrade when you’re ready
- 24x7x365 support is standard
- Every case is treated as a Level 1 priority
- First call response is always with a skilled engineer
- Reduce cost of support by as much as 30%
Finding support you can trust
Sooner or later, you’ll face the daunting decision about how and when to upgrade your call center technology. When that time comes, talk to Eckoh as experts in this field. In the meantime read our eGuide to Finding Support you can Trust.
Contact Center Decommissioning
While our support extends the life of contact centers, there comes a time when you make the change in technology and want remove the old stuff. We're decommissioning experts and will meet your needs quickly, efficiently and cost-effectively.