End-of-life doesn’t mean the end of your Aspect support
Are you worried or frustrated about vendor support for your legacy Aspect® systems? Being pushed to the latest version or asked to pay a premium for support?
Eckoh provides first-class support and ready access to expertise in legacy Aspect IVR, Aspect Diallers and Aspect ACD, Aspect WFM and Aspect Unified IP. Many Aspect solutions still work well and deliver value. With Eckoh you can extend the life of these solutions.
Working with Eckoh
When you call Eckoh support, your call is answered directly by a trained Eckoh engineer whose job is to solve your problem. We own the ticket even when it means managing other third party suppliers until a satisfactorily resolution is reached.
Millions of customers and hundreds of companies use platforms designed, managed and supported by Eckoh, which is why no one who has come to Eckoh for support has ever gone back to their original vendor. Get highly reliable and responsive support at a significantly lower cost.
How we helped a major UK banking group
The bank was operating an Aspect dialer which the vendor had declared end-of-life. This posed a considerable dilemma for the bank because the technology was still working perfectly and they were keen to maximise their investment and take control
Here's the benefits
- 30%-40% reduction in the cost of support
- Keep your systems going until you’re ready to move
- Receive better support at a lower cost
- Maximize your technology investment
- Take control and avoid being forced to upgrade.
Third Party Support
Take control of your contact center technology lifecycle with Eckoh’s independent, third-party support and get more from your technology investment and save on future support costs, regardless of vendor.
Contact Center Decommissioning
While we support contact centers, there comes a time when you have to change technology and remove old infrastructure. We’re familiar with all aspects of this process and our experience of numerous projects ensure that we’ll meet your need quickly, efficiently and cost-effectively.
Why Call Recording Matters
The increased range of communications devices – mobiles, landlines VoIP for example, means that contact centers today need to consider widening the types of calls that they record. This may be for legal or regulatory issues but there are other reasons to do so. Find out why call recording matters to your contact center.