Secure Call Recording from Eckoh is a security-first way to capture customer conversations, transcribe them on-demand and then use AI-powered sentiment heatmaps to deliver business insights.
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Dramatically transform your existing IVR with the next generation of IVR technology. Automate complex tasks while giving callers a superior experience.
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Increase conversions 24x7 with secure IVR payments. Enable customers to make payments over the phone whenever they want, using self-service automation.
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An instant way for your customers to interact with a real person while they browse your website - building customer confidence by meeting their needs.
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A simple, secure way to ensure card data is not exposed to your agents or network, keeping your contact center PCI DSS compliant.
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Achieve and maintain PCI DSS compliance with Eckoh's quick to implement secure payment services. Works with any system and across all channels.
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DTMF masking eliminates the need for your customers to speak their card number over the phone providing a more secure payment process.
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Allow users to shift seamlessly between channels and maximize the benefits of customer self-service with Eckoh's visual IVR solutions.
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Scale your contact center for taking secure payments or additional services with Eckoh's virtual contact center.
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Enable callers to make secure payments via your agents — or get fast outcomes with IVR self-service, available 24/7.
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Deliver great experiences and robust security — as more customers demand digital channels for speed and convenience.
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Safeguard customers’ sensitive data, ensure privacy, boost compliance with regulations and protect your brand.
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