Vendor-Agnostic Solutions to Empower Your Contact Center
Do you need to increase your return on investment, improve your customer experience and somehow save money all at the same time?
Replacing your infrastructure doesn't have to be the only option. Brand leaders around the globe are discovering ways to innovate and refresh their older systems with hand-picked solutions able to deliver massive improvements.
No more stressing about all those business issues, or lack of improvement. Give your teams the tools they need without emptying the budget.
Working blissfully with your existing platform, Eckoh’s suite of productivity solutions will guarantee show-stopping, radical business improvements. Finally you can improve the way you record calls and extract recordings, No matter what technology you currently have in place, our solutions deliver on promises - and your business will experience major benefits. We’ve made everything adaptable, super simple, quick to deploy
Call Recording Extraction
Does your contact centre have thousands of calls stored on magnetic tape? Can you guarantee compliance in the way you record, store and retrieve customer calls? Now you can be certain, thanks to trustworthy, fast-to-deploy call recording extraction services that can save time, money, stress – and your reputation.
Call Recording Extraction Benefits
- Extract all calls and meta data from tape easily
- Compress and sign files to give you the confidence to destroy tapes
- Automate tape drives, GUI and the extraction process
- Vendor agnostic and works with all major call recording software such as NICE, Verint and RedBox
Call Recording Compliance Assurance
Is your organization constantly battling challenges as they attempt to store calls safely? Is retrieving calls even more of a nightmare? Eckoh can ensure all your calls are recorded, stored, traceable, and compliant, with leading technology to monitor and test of call recordings across distributed networks.
Call Recording Compliance Assurance Benefits
- Measure performance against defined targets (such as five 9s) with proactive monitoring and alerts
- Leading platform for data-driven voice recorder testing and monitoring,
- Reduce the time and cost of compliance significantly.