Want to Reduce the Screens Your Agents Manage Into a Single Portal?
The relationship with your agents is the heart of the customer experience — and your contact center agent desktop is the hub of this activity.
But how well do your agents manage this relationship? With the right tools, they can respond faster and improve the customer experience to keep pace with rising expectations, while saving you money.
The trouble is, legacy desktops can often prove tricky to adapt. They may need to be supported by other applications that are open on the desktop.
So how can your agents get what they really need? Coral Universal Agent Desktop is the answer.
Coral Universal Agent Desktop
As a unified communications solution, Coral Universal Agent Desktop can be utilized across shared agent desktop platforms, applications, CTI and multiple CRM products. It's ideal for enterprise or outsourced contact centers and for multi-tenanted and hosted solutions.
Coral delivers a simple, highly flexible, yet powerful agent desktop solution. It's able to leverage existing CTI and contact center investments, including Genesys, Avaya, Aspect and Cisco CTI solutions.
You can can tailor each tenant or agent group, applying different toolsets, layouts, styles and security.
Single Interface for Voice-Video-Email-Chat
Coral Active Agent Desktop is built on cloud and web technologies. It integrates with CTI, ACD and CRM products from multiple vendors, offering flexibility and delivering a simple yet powerful, omni-channel desktop. You get a unified interface with views across all systems that agents use every day.
This solution gives you a zero-client desktop, 100% browser based, and has no software to install at the agent's seat. Your team can manage Coral's administration centrally, with instant roll-out to thousands of agents. It’s scalable, simple to maintain and easy to change.
Agent Desktop Benefits at a Glance
- Vendor agnostic – Ideal if a common agent desktop is required across multiple platforms, such as Genesys, Avaya, Cisco and others
- Flexibility – Removes dependencies and charges from existing manufacturers and service providers
- Swift deployment – Connect thousands of agents quickly
- HTML 5 technology – Make changes within hours, whereas even simple changes can take several months for a typical thick client
- Simple and scalable – Get a single interface for voice-video-email-chat. Infinitely scalable solution.
Find Out More About Agent Desktop
Coral Active Overview
With 100% universal compatiblity, explore exactly how Agent Desktop can empower your agents and improve your contact center performance.
Give your staff and agents all the information they need in a single interface, across your entire enterprise and still massively reduce your costs!
Need to improve your customer experience? Provide a consistent view of your customer across your entire business - without any installations!