If Your Call Recording Tapes Degrade, How Will You Maintain Compliance?
Do you have tens of thousands of customer calls recorded onto magnetic tape? Over time, tape will degrade, putting your contact center's compliance at risk and leaving you open to the threat of massive regulatory fines.
What's the answer?
Transferring this data to disk might seem like an obvious move. However, bulk extraction can be error-prone and extremely costly. In fact, simply touching the data could mean you face questions over whether you've tampered with recordings. Ultimately, this could also lead to compliance breaches and hefty fines.
Achieve Compliance, Every Time
What contact centers need most is a way to guarantee compliance when it comes to recording, storing, and retrieving customer calls. What's more, any solution needs to be trustworthy, quick to deploy and use, and provide total peace of mind. That way, you'll save time, reduce costs, and protect your organization's reputation.
Eckoh's nTelligence solution provides a way for you to handle call recording extraction automatically. Next, using our Custodian Retrieval solution, you can search through tapes, disks, and databases rapidly to locate all relevant files accurately to save you hours.
Make Call Recording Extraction Automatic
With Eckoh Trader Voice, bulk call recording extraction becomes automatic. You can:
- Extract calls and the meta data
- Get transfer process reports
- Compress and sign files
- Know when it's safe to destroy tapes
- Automate the extraction process
Gain Major Business Benefits from Bulk Call Recording Extraction
Automate call recording extraction and reduce time and costs significantly
Maintain compliance by using a tamper-proof process to digitally sign files correctly
Avoid losing hours of valuable time trying to resolve manual errors
Deploy Quickly with Zero Impact on Your Infrastructure
Our technology doesn't impact your network, IT systems, or security — it simply uses your existing GUI, as an engineer would do. In addition, our Trader Voice solution is vendor agnostic so it works with all leading recording software, from vendors that include NICE, Verint, RedBox, and more. That saves you from needing complex API/vendor certification.